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So I was having problems with my machine, it was taking for ever to make a cup of coffee. I cleaned it according to the company's methods. But nothing would work, so I purchased a new machine. From the first cup it again was slow as heck. My sister was here visiting...
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aliens_amoung_us
aliens_amoung_us

Love my Keurig, had it for 5 years, never an issue. You are right, the type of K cup you use cases the machine to react different.

I liked
  • Quality of products
  • Convenience of single brew
#1102759
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Have a problem with my Keurig coffee maker and cannot get it to work.....keeps running and overflowing my cups. Sent 3 e-mails and no answer...tried calling ...after 45 minutes on hold...never got thru...very pissed and how they handle customers......would not order...
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1.0
#1102273
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I was brewing when the top of the coffee unit popped open shooting the coffee from the filling cup out with great force opening the top and hot coffee and grounds , causing 1st and 2nd degree burns with blistering on my right chest, right arm and hand. This is the...
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h.kitchener
h.kitchener

Go to CPSB.GOV and file an incident report then go to Keurig and tell them what happened. You can also check on the CPSB site to see if there are any other reports about this ...

3.3
#1100136
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Keurig - Great customer service

Keurig
#1093547
4.5
Details
We had a classic that brewed very watery coffee. I thought they were trying to keep us hangin from buying diff k cups saying it was the k cups but not only did they give us a coupon for new k cups, they then sent us a replacement keurig. We had really good customer service especially with me having been cranky not having my coffee for a few days.
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Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
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Settled with Keurig

Keurig
#1089948
4.6
Details
After talking with the Keurig corporate office, this matter has been settled to the satisfaction of both parties.
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Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
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Style and Design
Value for money
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Keurig infested--HELP!!!!

Keurig
#1087066
2.8
Details
My Keurig is infested with roaches, in spite of doing what the company tells you what to do.
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Customer service
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Keurig - Will not come on while pushing on button

Keurig
#1082472
1.8
Details
Pot will not come on while holding button down on screen! Tried two different outlets still would not start very disappointed
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The K55 lasted only 9 months of use. We usually brew 4 cups on a daily basis. I returned the product to Kohl's and received a replacement with no hassle. In retrospect I am very happy that I did not buy this piece of junk on the internet inasmuch as I would have to...
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h.kitchener
h.kitchener

There are many other brands now similar to a Keurig. Go to Amazon and look. Many are cheaper and work just fine.

#1084972
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I have been a very loyal and valued customer of Keurig for many years...until this week. I had 2 consecutive orders that kept "processing" When they couldn't explain and I requested to cancel those orders, I was suddenly treated as a difficult customer telling me they...
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2.6
I liked
  • Prices
#1081823
Reply to reviews
Christmas gift Kuerig 400 has completely died. The only thing the agent could tell me was call the toll free number of 1-866-901-etc. This is a number listed to the State of Kansas so it is not toll free especially if you are like a lot of Canadians and use a cell...
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I didn't like
  • Customer service
#1053494
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Hopefully people will read this BEFORE buying keurig!!! Keurig policy for there authorized dealers...example walmart target kohls bed bath and beyond are just a few. Are to put that returned keurig back on the shelf if the customers tells you its not defective! The...
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Anonymous
Steve

I purchased a new Kurig that was defective. They "cheerfully " offered to replace it. I just received my replacement that was an older cheaper model that isn't at all what I o...

rollo2016
rollo2016

Very long, but well-written by someone who obviously has too much time on his hands.

1.7
#1028110
Reply to reviews
I am having a shipping issue currently with Kuerig.com all of a sudden. Not only did I recently have an order just cancel on me after being in process for weeks, but I decided to take advantage of a free coupon (due to a damaged product). Well, this current order for a...
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Anonymous
Les

Having similar issues. Coffee purchased with a coupon code from keurig.com has been in "process" mode for over two weeks. Never again.

1.6
#1025261
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Well I've had a piece of *** Keurig for three years. It rarely brews a full cup of coffee. I've cleaned it multiple times with white vinegar, I've punctured larger holes in the reusable basket to help it drain the coffee into my cup and I even use a safety pin to clean...
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Anonymous
Randy67

Keurig replaced our 6 month old 2.0 as we were having to clean the cup and needle approximately every 3-5 cups before a 'warning' would come up saying a cleaning was needed. ...

1.0
#1023588
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Don't know what's happening with Keurig. Have been member for years, back when you ordered from Green Mountain. The last few months the time from ordering to the order actually getting on the road is ridiculous. Here's our current order: Ordered on Feb. 27th. Emailed...
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Anonymous
Barbara P

I, too have been having problems with Keurig delivery. I placed my order on Feb 13th.... two phone calls to customer service and I am STILL WAITING!!!!!! I'm done.

I liked
  • Coffee
#1017341
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