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2.0 Based on 77 reviews
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  • Customers like
    • Convenience of 1 cup of coffee at a time 7
    • Old keurig machine 4
    • Convenience of single brew 3
  • Customers don't like
    • Indifference to client needs 7
    • Failure to act 6
    • Defects in unit 5
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Your model B30 it was brewing and the cup flew out and hit me on my stomach and gave me a bad burn about 3 inches long I was in pain for over a week and putting burn cream on it. Its going to leave a scar I am very upset about this product. You Should tell people about this product before it does the same to someone else. This happen about 2 weeks ago now and just started to heal and it is very ugly looking now I have to live with this the... Read more

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I'm sad to say but my Keurig coffee maker is infested with roaches also. My wife had been complaining about roaches coming from the machine but I didn't think much of it until I was getting ready to make me a cup of coffee. I opened it up to insert coffee and there they were. Don't know what to do about this problem other than getting rid of the coffee maker. 99 dollars gone to the Roaches. ***! !!!! Read more

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I had little white bugs in the bottom of my keurig coffee maker! I was so upset. I love my keurig and have never had a problem until now! What caused this and what are these bugs?? How do I get rid of them so they do not come back? This has been very upsetting for myself and my husband because he bought it for my birthday a year or so ago. I have never experienced anything like this with any coffee pot or any other kitchen appliance in my home.... Read more

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This brewer is advertised as being able to heat the water to a temperature of 198 degrees. This is false, the brewer never exceeds 182 degrees. I bought this brewer specifically for this feature. Coffee grinds need to be over 195 degrees to get the full favor. This machine never even came close. Complained to Keurig, they sent me another coffee brewer. Same thing, called customer service, they said the brew temperature was 198 degrees, and the... Read more

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Krurig released this machine but does not have fillable pods to put your own coffee in for either the Mug or Carafe size. If you do not like the coffee on their website, you are screwed. Spent an extra $70 for nothing. I posted this as unsatisfied customer on their website but of course they took it down. I called customer service but all they could say was pods for that size are not available. poor way to get you to but coffee through the. But,... Read more

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The older model finally gave up the ghost after three years and buying the 2.0 was the thing to do. Our biggest complaint is the fact that this machine requires cleaning every other day. Even thiugh we are buying product with the new symbol the machine regularly spits out coffee grounds into the machine. It usually happens at the end of the brewing cycle. We love the idea of the machine but will be looking into buying another brand Read more

Was this review helpful? 0 1

I have a Keurig 2.0 with serial number 501.3200.1508973 and the water is not getting hot. What is happening, I place my K-cup inside and it spits out cold water. I have already cleaned with a paper clip, unplugged it and cleaned it. I have talked to two of your representatives who are rude and no help. The first one informed me I wasn't using the correct temperature water and there for destroyed my heating element and it was my problem. I... Read more

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Same problem. Will not take all kcup brands. Tired of wasting good product on a poor design. Please fix or give me my money back! Read more

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Over the past two years I have purchased 3 Keurig coffe machines and have had problems with every one of them. The last purchase lasted a month before it started making a clicking noise and all the lights stared flashing and stopped working. The other problem was it would require cleaning every couple of weeks, even if we used filtered water. We wasted as many coffee pods as we used. Doesn't matter how good the coffee is if the machine is... Read more

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My machine will not accept some of its own brands with their symbol on it. You can't find a consumer contact on their web pages. I think it is total greed to make a machine that will not accept all K cups, but I dealt with that. But it will not take the Snapple brands that have the Keurig symbol on it. I'll find a different manufacture with my next purchase of a machine. I have used other Keurig machines in the past and didn't have any problems,... Read more

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