Keurig
Reviews and Complaints
Only one star
User's recommendation: Don’t buy a keurig
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Verified ReviewerBad Keurig documentation. Cheaply made internals
I have been buying Keurig coffee makers since they cam on the market. I have bought 8 or 9 of them alltogether.
No more. The last one smoked and then quit functioning alltogether during a descaling, that's not the first one to do that either. I followed the descaling procedure in the provided documentation and poof, not more coffee maker. Their documentation is either wrong, or the circuitry failed during the descaling process.
Either way, that's the last one I will but. I am currently using a Cuisinart coffee maker that is similar to the Keurig in that it accepts pods.Look elsewhere, Keurig is overpriced andd breaks easily.
- Brews well
- Poorly written instructions
- Breaks easily
- Different interface for each model
Preferred solution: Apology
Compliant
My coffee maker needed descaling
User's recommendation: Descaling is essential
Buyer Beware When Looking at Keurig
User's recommendation: Don't Purchase the Mini-3 Cup if you Want Coffee Right Away
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerI have purchased two in one year and neither is working.
- Quick
- Very handy for 1 person
- Convienant
- Machine breaks or fails within 3 months
Preferred solution: Full refund
User's recommendation: Save your money. Do not buy Keurig.
Customer service on the phone is hard , bad connection,
User's recommendation: Don’t use their customer service phone line.
Needle in catch basket plastic piece broke
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Milledgeville, GeorgiaMy coffee pot stopped working after only 10 months. It was purchased thru their websight and registered with them. I called to report that my pot stopped working.
They sent an email stating that I needed to show a receipt for the purchase, send a picture of the pot, a picture of the serial # and a written note about what was wrong with the coffee pot. First, they confirmed the date of purchase with me after checking their computer.
Second, I don't have a receipt of purchase after 10 months.. They finally said OK just send the picture of the pot, picture of the serial # and the written note which I did.
Just received an email from them rejecting my claim because the written note was not in the same picture with the pot. THIS COMPANY DOES NOT HONOR IT'S WARRANTY.
User's recommendation: DO NOT BUY ANYTHING FROM KEURIG!!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOn my 4th Brewer in 3 1/2 years. Poor quality time and time again.
- Great coffee and fast
- Poorly quality not reliable
Preferred solution: Replace it !!!
User's recommendation: Buy anyone but Keurig
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExchange
- Excellent coffee maker
- Descaling light will not turn off
Preferred solution: Exchange
User's recommendation: Great coffee maker when it works
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Naperville, IllinoisBroken keurig
Absolutely the worst customer service possible
User's recommendation: Avoid Keurig Smart Order System
I am still waiting for confirmation on shipping my replacement. Have you shipped it yet?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNew k cup sucks
- Convenience
- New redesigned k cup does not work
Preferred solution: Apology
User's recommendation: Don’t buy the new style k-cup! It does not work!!! Leaves lots of coffee grounds in your cup.
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I’m glad others are also publishing experiences with the absence of customer support!