Keurig
Reviews and Complaints

I called the Keurig customer service number I found on the web which stated it was in the US. After providing all the requested information, the phone finally rang and a gentleman who seemed to struggle with the English language and a heavy accent answered and asked for the same information I had just entered to make the call.

When I told him I had already provided that information and he should have it, he said he didn't have it and I would have to provide it again! Frustrated, I told him I didn't think he could help me and thanked him for not being very helpful and ended my call. I then contacted Keurig via email and have since received favorable responses.

If Keurig's customer support system is not able to maintain and transfer provided information maybe it's time to update their system! It is very frustrating to the customer to have to provide the same information over and over.

I really love Keurig products and will continue to buy and use them, but their customer support is lacking.

I like the concept of a single cup or a pot of coffee. However, the first pour from the carafe leaks around the rim and I end up with coffee all over my counter.

After contacting the company about the poor design, their solution was to send me a new carafe. It also leaked! I contacted the company and said it leaks and the carafe has a poor design. They sent another one.

After the third time, they sent me a complete new coffee maker. Guess what, it still leaks. Nothing is wrong with the coffee maker. It is the CARAFE.

Very frustrated! How can this company stay in business if they are unwilling to listen to the consumer? By the way, I have never had other brands that leaked from the carafe!

Examples: Mr. Coffee, Black and Decker were okay.

So, I have a smart brewer that started recognizing fresh, new pods as used pods. I called customer support; the representative had me perform a brew cycle. Through Wi-Fi, a camera confirmed the issue. The representative then had me lift the lid with the already pierced pod and, surprisingly, my smart brewer then recognized it as a good pod and brewed. She then escalated the matter to tier 2 to check the software, and said they would call me within 48 hours. However, a week later, I received an email stating that they couldn't reach me by phone.

When I called back, I was given the runaround and told that, even though I had updated my phone number multiple times through them and on their app, they were still calling my old landline which I had gotten rid of a decade ago. They had me go through the hoops again. When I asked to speak to a supervisor, I was refused. Instead, they promised that a supervisor would call back before the end of the day and that they personally updated my phone number. But, no phone call was ever received.

When I called back the following day, I finally got a supervisor who verified all of the issues and yet, they still had my old landline as the contact. This ordeal had been going on for a week. Their answer? They apologized and now want me to send them a video to review and verify that there is an issue; even though their own machine sent them images through Wi-Fi. They also said that they would call me back, which was laughable.

I now feel completely insulted. They can't even update a phone number but I'm expected to jump through hoops for them to fix my machine. All so I can overpay for coffee by buying your pods at $46.99 for a box of 100 K cups weighing 2.4lbs, 39.1 oz or 1110 grams.

Thanks to the awful customer care, I did some research and I now see that I deserved to be treated so poorly due to sheer stupidity. Firstly, I've been overpaying for subpar coffee. Secondly, Keurig has been sold to an investment firm and merged with Dr. Pepper, hence the poor outsourced customer care. Thirdly, other brands like Cuisinart, who actually care about customer service, make single brewers that freshly grind my beans. In the end, between the brewer and my coffee, I will now save money.

Lesson learned: when a company continually insults its consumers, it's time to find a better company. Maybe they should stop wondering why their coffee sales have dropped and do some research into customer retention.

I purchased (at full retail $200!) a Keurig Supreme in April 2023. Within a week or two the machine emitted a strange burning smell and refused to work.

Keurig kindly replaced the unit under warranty but within 2 months the replacement started to hiccup. From there it displayed a constant need of cleaning which I could not remove even though I attempting cleaning. The unit got cleaned several times manually but I could not get the display to cease. I did find that unplugging the unit (re-boot) and plugging it back in offered me a new start and the machine worked until it got confused again and a re-boot was again needed.

This frustrating machine continued to make good coffee but the electronics were screwing up, was told by a repairman that the expensive solenoid was failing.

Today the machine finally packed it in! So for under 18 months of coffee this machine has caused me nothing but hassle, I'm sorry I bought it. I have had a few Keurigs since they first came out but this has been a huge disappointment.

Your old versions worked much better! I found a used Elite model, kept it for when the Supreme failed because I knew it would.

I will NEVER purchase a new Keurig again!

I purchased the Keurig K Mini Plus machine in September of 2021 after my previous Keurig died after 4-1/2 years of use.

Now, in August of 2024, after barely 3 years of use, my Keurig Mini is dying. The function parts of the Keurig Mini have always had kinks, i.e.

having to hit the brew button several times before it would start and not all of the water in the water reservoir emptying out after each use. Overall, just not a quality made machine.

For how expensive these machines are, they are NOT worth it!! I will now be using a coffee press to make my coffee, which from what I hear, makes a much better tasking cup of coffee than the Keurigs make!!!

A very dissatisfied customer!