Keurig
Reviews and Complaints

I purchased the K-Duo coffee maker from Amazon and the universal coffee filter to use with the machine from Keurig.com. The coffee maker made terrible coffee, tasted like dishwater.

I returned the machine to Amazon and called Keurig to initiate a return of the filter (which is the only way to initiate a return with Keurig). After speaking with the representative and providing all necessary details, I was told that the return needs to be escalated and reviewed which will take 3 business days.

3 BUSINESS DAYS to decide if I can return an item that 1) I did not use or even open 2) is a $20 item 3) that I have to pay return shipping for and 4) that is well within the 30 day return window. This is awful customer service and to be honest, with business practices like this, I am so glad the coffee maker sucked because now I don't have to ever deal with them again...except in 3 days when the "decision" on my return is rendered.

I bought a keurig 6 months ago it's registered and everything and now it doesn't work it makes clear brown water not coffee doen everything to fix it ran the descale 5 times now and still same *** light brown water and customer support has been useless saying the same thing over and over that with out a reciept they can't help it's over a but it's still under warranty what a load of crap. Bought it so my wife could use the k cups, had a regular coffee pot for 10 years never one issue six months and it's junk what a garbage way to treat people paying 100 plus dollars for a coffee pot with a 1 year warrenty then not stand behind it

Let me try for 3rd time putting up honest review, 1st. Customer Service guy l woke up and he hung up on me 2bd customer service l ask to speak with customer service never received the phone call back I called I'm a single senior lady I purchased my maker a little about 12:13 months ago but I leave for the winter so I've used it half of that time and I only make four cups of coffee per day so not a lot of coffees been on this and it just totally quit customer service would not work with me at all offered me 25% off which is a joke because on their website is stage 20% off so that's like a slap in my face right there I don't have a lot of money so between the cost of these makers and customer service and the machine itself I will not buy another Gray I got my old coffee pot down that I've had for years it's a Black and Decker thermostat and I will be using that I have read all these reviews and pretty much all bad so customer service don't really care so I think a lot of people should get together and do a class action lawsuit seriously anyway I doubt if I get a call back I doubt if I get any of this resolved and that's my review today

Marker bought 13 months ago used 8 mos. If that single person makes 4 cups per day.

I am writing this review for customers thinking of buying NOT customer service because if you read review news ALL bad and they don't care!! The first customer service l talked with hung up on me the second one l talked to p ask to Specht with a supervisor has anyone called me NO!!

They offered me 25% off haha on their website you can get 20% off I WONT BUY A KEURIG l plugged in my very old black n decker thermos machine works great thank God l saved it,so if you buy one of Keurig keep your old pot you will need it trust me and read reviews.

My question after reading reviews and Keurig don't care we should have a class action against this company period they are taking advantage of people l am a single senior l don't have tons of money to waste . Contact me

If interested

This has to be the worst company on the planet to do business with. I have an auto delivery set up that I changed to March 14, 2025 but they are still trying to charge my cared for the order.

I called them and asked why that would happen. There is also a Smart Auto Delivery that I was not aware of and that one I get no notice about and they just tried to charge me and ship the order. Fortunately the card on file was cancelled so the charge didn't go through.

If/when you place an order with them if you make a mistake and realize it as soon as you place the order they will never cancel an order. They say once an order is place it can never be cancelled.

What company does that? Keurig, that who, and I have never is my many, many years of doing online business have I ever seen that.

I am a website developer and I know how easy it is to have a process in place online to cancel an order that has been placed incorrectly.

I tried to send an email with the issue this morning and their support form does not work. This company is bad to the bone.