Alvah H

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Verified Reviewer
| map-marker Canton, Ohio

Disappointment with the Product and the Service

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Keurig - Disappointment with the Product and the Service

I purchased a Keurig Essential from Walmart and I had a problem it stopped brewing coffee. They replaced it and they sent me another one in June of 2023 and the one that they sent me started doing the same as the one before.

I stopped using it and purchased a regular coffee maker and tried to use the Keurig to descale it and it still didnt work. I called Keurig to get assistance and they couldnt help and told me that my warranty had run out and if I wanted to purchase another from them they would give me 50% off of the new one with the price being quoted as $189. I told the service rep why would I want to purchase a 3rd one when 1 & 2 did the exact same thing.

I think that it is terrible to spend all of that money on another product when there is definitely something wrong with the product. I am unhappy with the outcome that they tried to offer me and I will never buy another Keurig again and I will tell all of my friends not to as well.

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User's recommendation: Not to purchase a Keurig Essential

Aleksander Xqe
map-marker Sunbury, Pennsylvania

A junk coffee pot.Called

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Called customer service,waiting forever for a person. Agent came on and asked what I was calling about,told him and after that nothing.

Waited and kept saying hello and nothing,he disappeared. Then a short survey came on and it hung up. I have used a keruig for years and no problems. Loved my first keruip Then the new one lasted a month and started to leak out of the bottom.

Water all over the counter top. Very disappointmented.

Daughter in law got me a new one from where she works and that one works fine. Customer service is unbelieveable,

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Kim A Qws

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Faulty descaling process kills the machine… right at warranty expiration

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Contains 1 confidential file for company representatives

We purchased the original Keurig 3 years ago. Coming up on year 1 (theres a 1 yr warranty), the descaling process was running, and the machine shut down.

Kaput.

I called, and had to send pictures and jump through tons of hoops to get replacement. They did send one.

Next year, at about 1 yr mark, SAME THING HAPPENED. Had a replacement sent. Again.

This year, my 97 yo mom (whos Keurig it is), told me in early Sept it needed descaling.

I arrive in Oct for a visit and we got the descaling kit, and SAME YHING HAPPENED. I was on the look out for it, so when the descaling solution ran out and no add water light came on, I filled it with water, thinking it would rinse and then stop but it didnt.. it went through the water so I emptied it out and followed the instructions for add water to come in. But it never did.

Instead the machine shut down. Kaput.

SAME ISSUE!!! But this time when I called, the warranty ran out on Sept 13th and it was October. They offered me a 25% off, which quickly moved up to 50% when I pushed back.

I escalated it to their corporate customer service, who I was told would call me. All I got was an email offering 50% off, because it was too far out of warranty.

Good bye Keurig.

Im done. We brought our other Keurig to use the remaining k-cups, and are evaluating options - but wont be putting any more into their overpriced, faulty machines.

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Loss:
$200
Pros:
  • Single serve
  • Widely available coffee choices
Cons:
  • Faulty descaling process

Preferred solution: Full refund

User's recommendation: STAY AWAY! If you buy, run descaling before your warranty is up.

Betty W Trb

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Customer service

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I've had an account for 20 years. I had to change the payment method.

I provided the information twice, but never received any shipments. I received a call back seven hours after I made the second attempt.

They still had incorrect information. This is inexcusable.

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Pros:
  • Great products
Cons:
  • Bad customer service

Preferred solution: Apology

User's recommendation: Don't plan on good customer service as we used to receive it.

Anonymous

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Verified Buyer
| map-marker Toledo, Ohio

Dissatisfied with standing behind their product.

Contains 1 confidential file for company representatives

My daughter purchased a Keurig for us in 11/23 for a Christmas gift. We received it on Christmas Day.

In March 2024 we had an issue with the coffee maker after a cleaning. We contacted Keurig and they offered to replace. About 15 minutes after call, I got it working. We called back and told them I got it working , so we didnt get a replacement.

On 12/24 we had the same issue and couldnt get it working. We called and after filling out information for warranty, they denied it. We called Keurig and spoke to a supervisor who agreed all requirements were met and agreed to send a new one within 3-10 days. The next day, we never received a confirmation but didnt think much of it.

After 3 weeks, we called again. They had no record and said they were not replacing and would send a 50% off a new one.

Their reasoning was since it was purchased in November even though it was a Christmas gift and not put into use until after Christmas, it was one month over warranty. I will no longer purchase any of their products.

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Claudia G Fot

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Keurig K-Café SMART broke right after garantee expired

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My Keurig K-Café SMART stopped powering right after the year of guarantee expired. The support team did not offer to replace or fix it.

They expected me to buy a new one with a 50% discount provided that I would also purchase a subscription of at least 60 pods, which costs $38.99 as long as it also has auto-delivery.

This was after wasting my time over the phone for 40 minutes. It's too bad since the old Keurig I had before this one lasted for at least 10 years.

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Loss:
$199

Preferred solution: Full refund

User's recommendation: Don´t buy

Awilda Tzz

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Verified Reviewer
| map-marker Vineland, New Jersey

I am still out $99 from my first experience of having the product less than a year with compensation

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Pissed consumer on 2 Keireg products. With this product you want money.

My 1st problem was with a duel coffee pot/single serve. I had an order # but no receipt.

I made several trips to wal-Mart on your advice after many phone calls. I m done

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Nicole D Rrz

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Verified Reviewer

I’m only giving a 1 because it will not allow me to give money!!

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I recently got a Keurig Mini since my old Keurig stopped brewing correctly. I loved the new one, but after only 2 weeks, it died!

Now, I've returned it to Target to get a new one. It worked great, but once again, after about 2 weeks, it died! It's a piece of crap.

Target won't even let me return the second one since I don't have the receipt, even though I was told these have been returned a lot! It's the worst coffee maker ever.

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Loss:
$70
Cons:
  • 2 mini keurig broke weeks apart same problem with both

Preferred solution: Full refund

User's recommendation: Do not buy!

Sherry H Zrj

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Verified Reviewer
| map-marker Ormond Beach, Florida

Keurig

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Thiss why I dont like to answer these things It goes on and on

May was lovely. Ive given her highest ratings I dont think this needs to go on and on

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Brenda P Bch

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Brewer quality declined

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Keurig used to be my favorite brewer, but the quality of the brewers has significantly decreased. I have purchased three brewers in the last three years.

I think it's time to move on to another brand. I'm very disappointed.

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Loss:
$129
Cons:
  • Diminished quality

Preferred solution: Look at you quality control

User's recommendation: Think twice

Marzell Kza
map-marker Minneapolis, Minnesota

Insufficient product accessory listings on box or webside.

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Accessories are not listed on box or website as being either necessary or included in. Oz with coffee maker. Quite confusing and Way too time Consuming to find a simple answer!

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Timothy p Atb

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Verified Buyer
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On a warranty claim

Keurig - On a warranty claim
Contains 3 confidential files for company representatives

Coffee maker turns and you can hear the heat element crackle. Then the coffee maker shuts off before brewing.

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Preferred solution: Deliver product or service ordered

Maelle Unv
map-marker Waxhaw, North Carolina

Lousy product

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Keurig - Lousy product

Had K900 coffee maker for less than 6 months, received as gift. Wouldn't power on one day, called customer service, said product was under warranty (via serial number), they wouldn't do anything without a receipt (which I didn't have).

Could barely understand foreign customer service lady.

WHAT A PIECE OF CRAP AND HORRIBLE CUSTOMER SERVICE! Will NEVER buy another Keurig product.

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User's recommendation: Find alternative brand, cannot be any worse and a lot less money!

Nino Qkj
map-marker Noblesville, Indiana

I just purchased the Keurig K-Duo Plus and it didn’t contain a coffee basket!

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I just purchased this coffee maker and it was advertised all over the place that you could brew your own grounds in it BUT NO WHERE DID IT SAY YOU HAD TO PURCHASE THE K-CUP BASKET IF YOU WANTED TO BREW YOUR OWN GROUNDS! This was a more expensive coffee maker because it brewed by carafe or you could use grounds, but no where did it say you had to make an additional purchase in order to brew your own grounds! This puppy is going back to the store.

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User's recommendation: Don’t buy a Keurig!

Hubert Hsg

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Verified Reviewer
| map-marker Enterprise, Alabama

UPS says my coffee was delivered and it was not

USPS said they delivered my coffee at 10:17 today. I have been home all day.

I have a ring camera doorbell. No one has been to my front door. No one is helping me resolve this issue. I have sent them the tracking number and they have not even responded in any form or fashion, except to say it was an invalid tracking number couldnt be invalid.

I screenshot it it and sent it to them.

No answer. My coffee has not been delivered as they climb it has been.

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