Contact Keurig Customer Service
Keurig Phone Numbers and Emails
Toll-Free Number:
-
(866) 901-2739In the U.S.
Customer Service:
-
(800) 361-5628In Canada
Keurig Emails:
How to Contact Keurig Customer Service?
Most Popular Number:
| Total calls: 3 945 | Issues resolved: 266 | Last call: Apr 29, 2025 |
Keurig Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Keurig Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Keurig is 8669012739. 99% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 88% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Keurig may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Keurig Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Keurig is 8669012739. 99% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 88% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Keurig may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Keurig mainly because of product/ service, request for information and return/ replace.
19% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Keurig is csrah@kdrp.com. 100% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Keurig Website:
Keurig Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Sunday: 7:00am - 10:00pm
Mailing Address:
Attn: Privacy Office
Keurig Dr Pepper Canada
30 Eglinton Av. West suite 600
Mississauga ON L5R 3E7
Keurig Customer Service Reviews
wanted to descale brewer; directions stated in ounces; brewer does not indicate ounces only icons of cups; called, chatted, etc NO ONE KNOWS HOW TO SELECT WHICH BUTTON and when I somehow get around their robot the person on line is very difficult to understand ; can;t even get to a mgr-none ever around; very poor customer service-they do not stand behind their product; my entire time on phone is constantly repeating serial number; date obtained; email, address DO NOT BUY KEURIG NOR K CUPS
Do Not Waste Your Money on the Keurig Essentials Duo!
I purchased seven of these units for my short-term rental properties and in the past three months, two of them stopped working properly. The most common failure which is well documented in online complaints, is that the K-cup brewing side stops working and instead diverts water to the carafe side.
This exact issue happened to me on both units.
I contacted Keurig support, which was an ordeal in itself. The representative was difficult to understand, but I followed all the troubleshooting steps. None of them worked. Keurig's solution was to offer me a discount on another one of their machines.
Why would I buy another defective product?
At $140 per unit, this is an absolute waste of money. If two out of seven machines failed so quickly, that speaks to poor quality control and design flaws.
A coffee maker should last longer than a year or two!
Keurigs warranty and customer service are just as disappointing as their products. I will not be purchasing from them again, and I strongly advise others to look elsewhere for a reliable coffee maker.
Marker bought 13 months ago used 8 mos. If that single person makes 4 cups per day.
I am writing this review for customers thinking of buying NOT customer service because if you read review news ALL bad and they don't care!! The first customer service l talked with hung up on me the second one l talked to p ask to Specht with a supervisor has anyone called me NO!!
They offered me 25% off haha on their website you can get 20% off I WONT BUY A KEURIG l plugged in my very old black n decker thermos machine works great thank God l saved it,so if you buy one of Keurig keep your old pot you will need it trust me and read reviews.
My question after reading reviews and Keurig don't care we should have a class action against this company period they are taking advantage of people l am a single senior l don't have tons of money to waste . Contact me
If interested
How Good is Keurig's Customer Service?
Summary of Keurig Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Keurig?
Product/ Service Question:
- “Rec'd cracked water reservoir with my brand new keurig k - select”
- “Problem with machine”
- “Broken keurig”
Request for Information Question:
- “Question with. Dead machine”
- “Help to connect to Wi-Fi”
- “Place order”
Return/ Replace Question:
- “Was told our replacement coffee maker would be shipped on the 19th.”
- “Return”
- “Replacement”
Shipping and Delivery Question:
- “To start my automatic delivery again”
- “Where is my last month shipment?”
- “Date of auto delivery”
Payments and Charges Question:
- “Told to go to target and get receipt. Target would not give one. My third coffee maker is leaking from bottom. I have called before”
- “Coupon”
- “Coupon did not go thru”
Account Question:
- “Verifying date of mailing”
- “I have a code I received this am at 7:04 am I ordered and put code in. It won’t go thru”
- “Account”
Activation/ Cancellation Question:
- “Cancel next delivery”
- “Cancel order”
- “Cancel subscription”
Staff Question:
- “Customer service”
- “Talk to customer service”
- “Servicelng keurig”
Cards Question:
- “I have received a gift card and y'all no longer take it the lady at k&w on University gave me a new one and I'm trying to activate it to put the money on there”
- “I was asked for my card number. Did it go to you?”
- “Credit card”
Website/ Application Question:
- “Water spills on opposite side of intended use”
- “Unable to download software on my windows computer”
- “Website”
Refund Question:
- “I want a refund for the Keurig coffee maker I bought last September. It doesn’t work the handle doesn’t work. How can I get a new coffee maker????”
- “I purchased a Keurig mini in January 2023 It was not behaving properly so they sent me a new one. the new one behaved just the same is the old one so I tried to get my money back,eas told return it to store which it was purchased”
- “Refund”
Employment Question:
- “Jobs”
Other Question:
- “Adjust schedule”
- “Problem new keurig”
- “Trouble shooting”
Compare Keurig Customer Service To
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