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Contact Keurig Customer Service

How to Reach a Person at Keurig

Verified Contact Information

Toll-Free Number:

  • 1-866-901-2739
    In the U.S.
Call Now
Send Message

Customer Service:

  • 1-800-361-5628
    In Canada
  • 1-866-669-8922

Technical Support:

  • 1-888-287-2739

Customer Service:

csrah@kdrp.com

Legal:

privacy@kdrp.com
Privacy Inquiries
kdpjobs@keurig.com

Keurig Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Keurig Phone Number
1 (866) 901-2739
Average Hold Time
00:01:50
Average Calls duration
7 minutes
Most Popular Keurig Email Address
csrah@kdrp.com
Keurig Live Agent Availability
28% of callers successfully reach a real person
Issue Resolution Rate
Low (20% reported full resolution)
View full overview

How to Contact Keurig Customer Service?

Most Popular Number:

(866) 901-2739
In the U.S.
Total calls: 4 215 Issues resolved: 299 Last call: Jul 11, 2026

To reach Keurig customer service, dial their dedicated customer service number at 1-866-901-2739. The knowledgeable team is available Monday through Friday, from 8 AM to 5 PM EST. Contact them during these specified hours for assistance with any inquiries, troubleshooting, warranty-related questions, or general support regarding Keurig products.

Keurig customer support email address is not made public. However, Keurig’s official website features a customer service request form, which can be accessed from the Contact Us section. While completing the service request form, fill out all the mandatory (*) fields below and click on the "Submit" button. Such Keurig customer service complaints and inquiries are typically responded to within 3 business days.

If you wish to contact Keurig directly, you can get in touch with their customer service team by dialing 1-866-901-2739. Their knowledgeable representatives are available Monday through Friday, from 8 am to 5 pm EST. Alternatively, Keurig has a customer service live chat option connecting you with a Keurig representative. Also, you have the option to reach out to them by mail. You can send your inquiries, feedback, or other correspondence to the following address: Keurig Green Mountain, Inc., 53 South Avenue, Burlington, MA 01803.

You can visit the Keurig official website whenever you need to get in touch with the customer service team. Scroll the homepage to the Helpful Info section and select the Contact Us option. Complete the online form with the required information and your inquiry details to reach the customer care representatives with your questions or issues.

Alternatively, you can click the Support link in the top right corner of the Keurig website’s homepage, choose the Email Us Your Questions option, and find the topic that best corresponds to your inquiry. Fill out the form, attach files or images if needed, and click Submit.

You will find the live chat option on the Keurig official site to reach their support team online. Visit the Contact Us page and click the chat icon in the bottom right corner of the screen. Alternatively, you can access the Keurig customer service live chat by clicking the Live Chat button in the Support section. Type your question to start the conversation with the virtual assistant, which is ready to answer simple questions, help troubleshoot your issue, or connect you with the live Keurig customer service chat operator. You can discuss your inquiry with the customer care agent and follow the instructions to resolve the problem.

The Keurig customer service number for information and support is 1-866-901-2739. You can call this helpline when you have questions or require help solving your issues. The Keurig customer service number hours are from 7 a.m. to 10 p.m. EST daily. For order inquiries, call 1-866-669-8922 Monday through Friday between 7:30 a.m. and 7:30 p.m. EST and Saturday from 7:30 a.m. to 6 p.m. EST. The Keurig contact number for technical support issues is 1-888-287-2739. It is available on weekdays between 8 a.m. and 5 p.m. EST.

If you need help outside working hours, the virtual assistant is ready to provide information 24/7 via the chat feature.

You can mail the Keurig company using the following corporate office address: Keurig Dr. Pepper, Inc., 53 South Avenue, Burlington, MA 01803, United States. You can send official correspondence and documentation to their headquarters. The customer care team is also ready to handle consumers’ concerns, complaints, and suggestions sent to this Keurig corporate office. The Help Center representatives will get in touch with you, providing information or offering ways to resolve your issues as soon as they study your request.

If you have questions regarding the Keurig corporation Privacy Policy, mail them to Keurig Dr Pepper Canada, 30 Eglinton Av. West suite 600, Mississauga ON L5R 3E7, Attn: Privacy Office.

PissedConsumer Club

Contact Information

Keurig Website:

Keurig Help Center:

Corporate Office Address:

Keurig Green Mountain, Inc.
53 South Avenue
Burlington, Massachusetts 01803
United States

Other Info (opening hours):

Hours:

Monday - Sunday: 7:00am - 10:00pm


Mailing Address:

Attn: Privacy Office

Keurig Dr Pepper Canada

30 Eglinton Av. West suite 600

Mississauga ON L5R 3E7


More contact details

Summary of Keurig Customer Service Calls

4.4K TOTAL
CALLS
06:31 AVG CALL
DURATION
20% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Keurig?

Product/ Service Question:

  • “Descaling doesn’t work on my machine”
  • “Submit warranty proof”
  • “*** not working”

Request for Information Question:

  • “Check on my parts shipping”
  • “Talk about my acciunt”
  • “Help with descaling keurig dual coffee maker and resetting maker”

Return/ Replace Question:

  • “Lost a cap want to replace”
  • “Lost a part so need to replace”
  • “Keurig have what needs to be sent to replace”

Shipping and Delivery Question:

  • “Missing Order”
  • “We de-scale our dual machine, but not to get the scale like to turn off”
  • “Need tracking number”

Payments and Charges Question:

  • “Told to go to target and get receipt. Target would not give one. My third coffee maker is leaking from bottom. I have called before”
  • “***”
  • “Coupon did not go thru”

Account Question:

  • “Verifying date of mailing”
  • “I have a code I received this am at 7:04 am I ordered and put code in. It won’t go thru”
  • “Account”

Activation/ Cancellation Question:

  • “Cancel coffee subscription”
  • “Cancel account”
  • “Cancel automatic shipping”

Staff Question:

  • “Follow up on service call”
  • “Servicelng keurig”
  • “Customer service”

Cards Question:

  • “I have received a gift card and y'all no longer take it the lady at k&w on University gave me a new one and I'm trying to activate it to put the money on there”
  • “I was asked for my card number. Did it go to you?”
  • “Credit card”

Website/ Application Question:

  • “Cannot place my order online!!”
  • “*** says order went through - app does not reflect purchase”
  • “Water spills on opposite side of intended use”

Refund Question:

  • “I want a refund for the Keurig coffee maker I bought last September. It doesn’t work the handle doesn’t work. How can I get a new coffee maker????”
  • “I purchased a Keurig mini in January 2023 It was not behaving properly so they sent me a new one. the new one behaved just the same is the old one so I tried to get my money back,*** told return it to store which it was purchased”
  • “Refund”

Employment Question:

  • “Jobs”

Other Question:

  • “Won't make coffee,”
  • “Descaling problem”
  • “Descaling issues”

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Frequently Asked Questions

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