Contact Keurig Customer Service
Keurig Phone Numbers and Emails
Toll-Free Number:
-
(866) 901-2739In the U.S.
Customer Service:
-
(800) 361-5628In Canada
Keurig Emails:
How to Contact Keurig Customer Service?
Most Popular Number:
| Total calls: 3 812 | Issues resolved: 255 | Last call: Dec 2, 2024 |
Keurig Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Keurig Customer Service is rated at 2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Keurig is 8669012739. 99% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 86% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Keurig may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Keurig Customer Service is rated at 2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Keurig is 8669012739. 99% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 86% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Keurig may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Keurig mainly because of product/ service, request for information and return/ replace.
36% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Keurig is csrah@kdrp.com. 100% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Keurig Website:
Keurig Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Sunday: 7:00am - 10:00pm
Mailing Address:
Attn: Privacy Office
Keurig Dr Pepper Canada
30 Eglinton Av. West suite 600
Mississauga ON L5R 3E7
Keurig Customer Service Reviews
I bought a Keurig just over a year ago, it wasn't cheap. Stopped working completely, won't even turn on to troubleshoot.
It was $150 and that was the sale price. I called customer service she told me I was two weeks past the year mark but if I send in my purchase information they will send me a new unit. I did all that and they won't replace it. I think that's terrible of them, it's expensive and only lasted 1 year.
Absolutely ridiculous. such a waste of money.
I bought a Keurig a year ago, its about 2 weeks over warranty and completely broke. Won't even turn on.
They won't replace it. It cost $150 and it just stopped turning on. I called, and the lady told me they would replace it, send the purchase information to them. After I did, they come back with, it's been over the year mark.
By two weeks! Terrible customer service. I've purchased numerous machines over the years and now I'm done!!
Never spending another dime on them again. Such a waste of money because they break pretty easy and often.
How Good is Keurig's Customer Service?
Summary of Keurig Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Keurig?
Product/ Service Question:
- “Won’t work”
- “Purchase won’t take my coupon code”
- “My Keurig doesn't work”
Request for Information Question:
- “Trying to place an order”
- “I have received this Keurig for my birthday last year. It is not turning on at all now. What can I do to diagnose the problem?”
- “Support”
Return/ Replace Question:
- “Update on replacement of broken coffee maker”
- “To correct order”
- “Return”
Shipping and Delivery Question:
- “My order delivered to wrong address”
- “Part of coffee was not delivered”
- “Keurig not coming on”
Payments and Charges Question:
- “Coupon”
- “Coupon did not go thru”
- “Can't change billing address”
Account Question:
- “Account”
- “I can't sign into my on line account. I have tried changing my pw and I still can't sign in.”
- “Accoun suspended”
Activation/ Cancellation Question:
- “Cancel account”
- “I'm new to Kerick I want to cancel my auto pay just my auto pay”
- “Cancel order”
Staff Question:
- “Talk to customer service”
- “Customer service”
- “Servicelng keurig”
Cards Question:
- “I have received a gift card and y'all no longer take it the lady at k&w on University gave me a new one and I'm trying to activate it to put the money on there”
- “I was asked for my card number. Did it go to you?”
- “Credit card”
Website/ Application Question:
- “Water spills on opposite side of intended use”
- “Unable to download software on my windows computer”
- “Website”
Refund Question:
- “I want a refund for the Keurig coffee maker I bought last September. It doesn’t work the handle doesn’t work. How can I get a new coffee maker????”
- “I purchased a Keurig mini in January 2023 It was not behaving properly so they sent me a new one. the new one behaved just the same is the old one so I tried to get my money back,eas told return it to store which it was purchased”
- “Refund”
Employment Question:
- “Jobs”
Other Question:
- “Can’t check out!!”
- “Only brews 4oz”
- “We are not getting a full cup of coffee in the water's coming out lukewarm”
Compare Keurig Customer Service To
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