Contact Keurig Customer Service
Keurig Phone Numbers and Emails
Toll-Free Number:
-
(866) 901-2739In the U.S.
Customer Service:
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(800) 361-5628In Canada
Keurig Emails:
How to Contact Keurig Customer Service?
Most Popular Number:
| Total calls: 3 860 | Issues resolved: 260 | Last call: Jan 24, 2025 |
Keurig Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Keurig Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Keurig is 8669012739. 99% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 87% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Keurig may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Keurig Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Keurig is 8669012739. 99% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 87% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Keurig may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Keurig mainly because of product/ service, request for information and return/ replace.
36% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Keurig is csrah@kdrp.com. 100% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Keurig Website:
Keurig Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Sunday: 7:00am - 10:00pm
Mailing Address:
Attn: Privacy Office
Keurig Dr Pepper Canada
30 Eglinton Av. West suite 600
Mississauga ON L5R 3E7
Keurig Customer Service Reviews
I purchased the K-Duo coffee maker from Amazon and the universal coffee filter to use with the machine from Keurig.com. The coffee maker made terrible coffee, tasted like dishwater.
I returned the machine to Amazon and called Keurig to initiate a return of the filter (which is the only way to initiate a return with Keurig). After speaking with the representative and providing all necessary details, I was told that the return needs to be escalated and reviewed which will take 3 business days.
3 BUSINESS DAYS to decide if I can return an item that 1) I did not use or even open 2) is a $20 item 3) that I have to pay return shipping for and 4) that is well within the 30 day return window. This is awful customer service and to be honest, with business practices like this, I am so glad the coffee maker sucked because now I don't have to ever deal with them again...except in 3 days when the "decision" on my return is rendered.
Thiss why I dont like to answer these things It goes on and on
May was lovely. Ive given her highest ratings I dont think this needs to go on and on
I ordered a Keurig to give as a gift. It arrived in a huge, crushed box.
Inside the big box was a smaller box, but still much larger than needed for the machine, and the two small boxes of coffee Id also ordered. Opening the small box I see a coffee maker and its parts just dumped in the box.i expected packaging like Id get if I went to Target or Walmart. It was clear there may be damage to it as there was no packing material to hold anything in place.i refuse to give that mess as a gift so called customer service. Annoyed that they do not have support in the us, I explained the situation.
The woman processed a return providing me with a prepaid label.when I returned the box to UPS, they were surprised at how it had arrived saying it looked like theyd sent me a used machine.i will never again purchase anything from Keurig.com. I went to Costco and got a nicely packed machine with the entire package less than half the size of the mess they sent me.
How Good is Keurig's Customer Service?
Summary of Keurig Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Keurig?
Product/ Service Question:
- “Our Keurig coffee brewer stopped working.”
- “Cup stuck in coffee maker”
- “Pissed consumer on 2 Keireg products. With this product you want money. My 1st problem was with a duel coffee pot/single serve. I had an order # but no receipt. I made several trips to wal-Mart on your advice after many phone calls. I ‘m done”
Request for Information Question:
- “How to fix k. Coffeemajer”
- “My k920 supreme model is ineed of kcup holder . How do i get one?”
- “Trying to place an order”
Return/ Replace Question:
- “Replacement part”
- “Want to change payment method”
- “Update on replacement of broken coffee maker”
Shipping and Delivery Question:
- “Where is my order”
- “I have not received my order”
- “UPS says my coffee was delivered and it was not”
Payments and Charges Question:
- “Coupon”
- “Coupon did not go thru”
- “Can't change billing address”
Account Question:
- “I have a code I received this am at 7:04 am I ordered and put code in. It won’t go thru”
- “Account”
- “I can't sign into my on line account. I have tried changing my pw and I still can't sign in.”
Activation/ Cancellation Question:
- “Cancel order”
- “Cancel subscription”
- “Cancel account”
Staff Question:
- “Talk to customer service”
- “Customer service”
- “Servicelng keurig”
Cards Question:
- “I have received a gift card and y'all no longer take it the lady at k&w on University gave me a new one and I'm trying to activate it to put the money on there”
- “I was asked for my card number. Did it go to you?”
- “Credit card”
Website/ Application Question:
- “Water spills on opposite side of intended use”
- “Unable to download software on my windows computer”
- “Website”
Refund Question:
- “I want a refund for the Keurig coffee maker I bought last September. It doesn’t work the handle doesn’t work. How can I get a new coffee maker????”
- “I purchased a Keurig mini in January 2023 It was not behaving properly so they sent me a new one. the new one behaved just the same is the old one so I tried to get my money back,eas told return it to store which it was purchased”
- “Refund”
Employment Question:
- “Jobs”
Other Question:
- “To see if the clear plastic water cartridge is compatible with my K-Iced machine”
- “My order”
- “Need operational booklet for the Kerri Coffeemaker # S/N: 90.0586.F74Y7P3.”
Compare Keurig Customer Service To
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