Not resolved

Update by user Jul 26, 2015

*not an update* Just a note to let all who read the original review: I have tried to upload the pictures that I refer to unsuccessfully. I don't know what I'm doing wrong. If anyone has a suggestion, please let me know.

Thanks

Original review posted by user Jul 25, 2015

I just purchased my K31 mini plus brewer in gray from Kohls, yesterday. I was aware of the recall, so I was prepared. As you see in the photos, there are three different serial numbers, with the topmost matching the serial on the unit itself. Of course, that one is not on the recalled list nor is the middle serial number. However the very first serial number sticker that was ever placed on the box is among the recalled. Also if you look at the serial on the unit, you may be able to see where there was a previous serial number sticker that was poorly removed before the placed the one that you see.

Consider that this was a $124 unit on sale for $79.00, it makes me wonder if Keurig was passing along a huge discount to Kohls to clear defective products off of their shelves.

When products are refurbished, consumers must be made aware. If that was their intention, then it should have been made clear. However, my gut tells me that Keurig just slapped on some new serial numbers, put them back in the boxes in hopes of them being purchased by unsuspecting consumers. I'm not one of them! I hope you aren't either. Please check the serials on the box and unit for comparison. Don't fall for the deceipt!!

Review about: Keurig K10 Mini Plus Brewing System.

I didn't like: Deceitful repackaging.

Review #671717 is a subjective opinion of a user.

4.0
Ease of Use
Price Affordability
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss lying to consumer, putting recalled products back on shelves / Not specified
Preferred solution Pull all recalled items off shelves, take the loss. People still love your product...don't screw them over. Give them a reason to be loyal.

Had an Experience with Keurig?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Atlanta, Georgia, United States #1310022

Omg! I didnt know they were boxed that way..upc matching serial number. One more proof my keurig was an already used item..i was injesting mold and bacteria from an extremely dirty machine that i thought was a new item!

Anonymous
#1013374

Hi,

My name is Suzanne.I work for Keurig and saw your post.

First, I want to reassure you that we do not sell, nor do our retailers sell refurbished brewers. The serial number indicated on the brewer base is the actual serial number of your unit. There may have been a packaging error made during the process of ensuring any recall-affected brewers were removed from our retailer shelves. We'd very much like to talk with you about your experience.

If you'd be willing to do so, please reach me at pr@keurig.com.

You May Also Like

Keurig - Kruig is Greedy!!! Keurig "I hate the new Kurig Coffee maker... bought the new model and you can only use the Kurig K-Cups which are $17.99 for 24 compared to getting 40 at Sam's..." Read more Ge Appliances - GE Monagram Refer bad parts WR55X10490 Ge Appliances "Copy of E-mail I sent GE:I spent thousands of $$$ on putting all monogram appliances into my re-modeled home, purchased from Spencer’s in Phoenix AZ.The Refrigerator (ZISS480DRISS) broke…of course following..." Read more Ezbuy Malaysia Bad Service Ezbuy "I had been purchasing a Redmi Note 3 from ezbuy Malaysia (65daigou); placing the order on 3rd Aug 2016 and receive the phone on 13rd Aug 2016. Upon the reception..." Read more Keurig - Review about Coffee Machine from Meriden, Connecticut Keurig "I am on my second Kuereg and after proper maintenance it has stopped working? ??? I would like a an emergency replacement. This is the second time this ha..." Read more Rockauto - Not happy with return policy Rockauto "I ordered a waterpump put it on it lasted two months before it fell apart on the inside,dont know if it caused any other damage. I was told to go..." Read more Sensodyne Toothpaste Made By Glaxosmithkline - Dear GlaxoSmithKline I think your Sensodyne toothpaste may have *** my mouth up royally Sensodyne Toothpaste Made By Glaxosmithkline "I used GlaxoSmithKline Sensodyne 'Repair & Protect' toothpaste for about a year, then a few days ago I woke up with: - burning, swollen lips with lots of tiny white..." Read more Zoom Tan Causes Cancer Zoom Tan "Tanning causes cancer. That's just a fact. According to the CDC: "Using a tanning bed, booth, or sunlamp to get tan is called indoor tanning. Exposure to ultraviolet (UV) rays..." Read more Plentyoffish - OK  I have  tired  to reset  my  password several  times no  response  there  are  at  least  Plentyoffish "I have tried to reset my password several times. Good luck no response. There are 2 or 3p people who would like to talk to me if you are in..." Read more