Keurig

Bought at [PERSON_NAME] (an authorized retailer), and it died within 6 months. I sent them everything they needed for warranty but got an initial denial.

I sent everything in again and got a second denial. When I called (the third time!), they said the receipt was invalid because it was a [PERSON_NAME] packing slip. I said that is what [PERSON_NAME] ships with an online order. They said it was an invalid receipt.

I asked, what then would be valid from [PERSON_NAME]? They couldn't answer that. I then told them the [PERSON_NAME] packing slip actually stated 'RECEIPT' on it, along with a 'RECEIPT' number, so how could that not be a 'RECEIPT'? Again, they could not answer that.

They then made a 'one-time exception.' Fine, but I asked again, so never purchase from [PERSON_NAME] because you'd never have a valid receipt for warranty, even though it says 'receipt'?

Couldn't answer that. It will be my last Keurig.

Last year, I returned a Keurig unit to ***. It was a small one that cost about $59.

I may add that I bought one of these for my daughter, and hers stopped working as well. I didn't have a receipt, but I told the clerk that I wanted to just exchange it and would probably get one that cost more. I bought the K-Slim. Can't remember the exact price, but my receipt shows $24.86, which accounts for the price after the returned item.

At this time, I purchased a 2-year warranty. The K-Slim stopped working 6 months later. I took it back, along with my receipt and the warranty. Walmart told me that since the unit was less than a year old, *** should take care of it.

I won't go into all the details, but after numerous emails and phone calls, they won't accept my receipt, saying that I must have bought a used unit from an unauthorized Keurig dealer. Walmart? Really? The last phone call ended with the person telling me to go to Walmart and see if they can get me the receipt for the one I returned.

I was furious! I wrote a letter to *** on April 28, explaining everything. To date, I have never even received an acknowledgment that they received my letter.

I guess I'll take the unit back to *** after a year and see if the warranty will cover it. Keurig has piss-poor customer service!

I have had the K-Café SMART Single Serve Coffee Machine for less than 18mos. It shutdown mid brew and upon calling Keurig the solution is too bad you can get a 25% coupon to repurchase the machine that I only used 10 times.

When asked if it makes sense to purchase a machine which clearly has issues, the rep told me to purchase another model. My old *** worked for over 9 years until I decided to upgrade and she is telling me to buy a model with no features. I could have kept my old machine and not be having this headache.

Not even a send it in for us to review at your expense or we will take a look to see what went wrong. Just you didn't use it enough and it's broken sucks to be you basically.

*** has lost a lifelong customer.

I purchased a coffee maker that did not perform as described and was disappointed with the product. My intention was not to leave ***, I planned to return this machine and purchase a more expensive Keurig model instead.

What turned a disappointing product experience into the loss of a loyal customer was the customer service experience that followed.

I contacted customer service to discuss the requirement that customers pay return shipping costs, hoping there might be an exception or alternative solution for a product that did not meet the expectations set by its advertised features.

During my first call, I spoke with two representatives and was told a supervisor would call me back that day. No call came.

When I called again, I was told a supervisor had already contacted me, despite there being no missed call or voicemail. With no resolution, I proceeded with the return authorization.

Only then did I learn that returning the machine would cost approximately $80 in shipping, more than half the purchase price. At that point, returning the machine became financially unreasonable.

I contacted customer service a third time and eventually spoke with a supervisor.

While polite and sympathetic, she offered a 50% discount on a future purchase and free shipping, both of which were already available through promotions on Keurigs website.

What is most disappointing is that *** was willing to lose a loyal customer over an issue that could have been resolved.

I simply wanted assistance returning a product that did not meet the expectations set by its description so that I could purchase another Keurig machine.

Instead, after multiple calls, an unfulfilled callback, conflicting information, and an $80 return shipping charge, I have decided that I will no longer purchase Keurig products anywhere they may be purchased. This experience has left me feeling that Keurigs customer loyalty is valued far less than I ever believed.

My brand new Keurig coffee pot combo no longer works. I've owned it for less than 6 months.

Please check the pictures I posted to support my complaint. Trust me, they speak for themselves. I haven't had the chance to even brew a pot of coffee or use the iced coffee option. I'm very unhappy with my decision to purchase this product.

To be completely honest, I absolutely couldn't afford this Keurig at the time I purchased it. However, I thought by spending more, I would be making an investment rather than just making a purchase. I would not recommend this product. Moreover, I would not recommend purchasing any Keurig product.

This is my second time purchasing an overpriced, underwhelming, and defective Keurig product. I'm very disappointed in my decision!!

This is the worst customer experience I have ever experienced. Starting with Saira in the ***.

Verified my proof of purchase and purchase date on the call. Still required written proof of purchase even though this was a gift.

After gaining the copy of the receipt from my mother-in-law, it was still rejected. Let me show you why:

We could not process your request due to one the following reasons:

Serial number is not valid.

Proof of purchase provided is not valid.

Proof of purchase shows a purchase date outside of our 1-year warranty.

Proof of purchase states *** was purchased Used.

Proof of purchase provided is not from an authorized retailer.

These criminals are worse than an insurance company,

DO NOT BUY KEURIG PRODUCTS!!!