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I usually place a substantial order through Keurig.com. Their website leaves a lot to be desired as it is not user friendly. I had an 'auto ship' order set up which usually notifies me ahead of time of a pending order. I can then let it ship, change the items or cancel...
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#1172575
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I ordered a new brewer on Nov.27, 2017. I have decided I do not want it. I called to get a RA.....and guess what? NO ONE seems to be able to help me. I have called multiple times, and they said "That department is busy, try again later tonight". I called later, they...
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1.0
I didn't like
  • Customer service is poor
#1167953
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I am DISGUSTED and about to throw my machine out. I was doing my normal cleaning and noticed black debri in the hot water in the cup during the cleaning process. A roach then ran out of the top. I have NEVER had a bug problem before. Did some research online and see...
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3.4
#1162725
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Keurig - Registering my keruig

Keurig
#1166168
4.8
Details
They resolved my issues. The lady was very nice and it didnt take her long at all to help me get my coffeemaker registered online. Fast and very responsive team of people
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Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website

Keurig - Expensive and now doesn’t work

Keurig
#1165359
1.4
Details
I haven’t used it in a while and now it won’t brew. Tried vinegar paper clip to clean etc. very unhappy. I buy a better product so it will last. Haha
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Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website

Keurig - Order

Keurig
#1146371
Have not received my order. Its been ovrr a week. Please cancell it and return my money
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Keurig - It sucked because I didn't receive it

Keurig
#1145521
I need somebody to call me from there as soon as possible I am very upset this is not right 330-351-6982 thank you
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I purchased a coffeemaker off your TV ad and after using it three times it stopped working. I called and spoke to three different cust service agents. After describing what was happening to my coffeemaker they sent me a replacement part which took 10 days to receive....
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1.0
#1162379
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My brand new Keurig had a terrible plastic taste and smell. I read how to eliminate it, but I don't really want to have to run vinegar and water through it 20 times or more. When I read the " important safeguard" slip, it said the product contains lead, which " is...
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3.1
#1160565
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My Keurig 2.0 has been blowing out coffee grounds. I got the system at Christmas time this morning was worse so I called Keurig they've told me to make sure I use bottled water. LOL never had to do that with any of my other K-Cup coffee makers including another...
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#1160266
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Shortly after purchasing our Keurig coffee maker, it broke down. After trying all the recommended maneuvers, and without luck, we called the customer service line. They had us try a few more things, which confirmed that it required replacement parts. The customer...
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1.0
I didn't like
  • Redundant defcects indefference to clients
  • Bad designed product
  • That they do not honor their warranty
#1159988
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Here's one that will uncurl your hair - after amassing over 15000 points or 1500, just a whole lot of points at Keurig.com (pods only , I use better machines) all of a sudden, I am no longer allowed to make purchases at their site. I can log in successfully, shop till...
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2.8
#1152902
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After using Keurig singles for many years, my last one quit pumping. So I purchased the newest one, Keurig Select. It works fine but the workmanship is very shoddy. The plastic is so flimsy. I do not like the auto shut off, because it takes a longer time to make a cup...
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#1138466
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I gave my son a coffee maker last year and he loves the ease of one cup at a time....I appauled your decision of taking your advertising away from the lying, un_ American and ugliness of Hannity .. I'm going to buy 3 more coffee makers as gifts this year for Christmas....
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Anonymous
Anonymous

You can always send an email on the keurig websitehttp://www.keurig.com/content/support/email-us-page

#1136233
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