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Keurig - My coffeepot doesn't work

8/11/18 the lights are stuck on it won't pour out water out of it it just stopped working. Hi
#1331436
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Keurig - Broken water filter

Called Customer service and they were awesome. Gave them my serial number and within two minutes they had an order ready to ship out to me to replace the broken filter free of charge!!! Kuerig’s Customer Service is the best.
5.0
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Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Style and Design
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Robbinsville, New Jersey
#1327046
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I ordered a replacement K-Pod on 8/1/18 (amazon prime) and while it arrived in a Keurig Box and looked identical to the original Pods, It stated on the Keurig display that it wasn't made for a Keurig machine. I called Keurig on 8/11 and the representative who answered...
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1.8
#1326990
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Keurig - Excellent

I just had the most Pleasant customer service helper Nina to help me with my problem so pleasant to work with very very aware of the product it was just Pleasant to deal with your Nina and your company
4.0
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
#1323322
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I have been purchasing Keurig machines since 2007. The average machine that I buy last anywhere from 2 to 3 years. Recently I purchased two machines. One for my kitchen and one for my father period after purchasing these machines I decided to plug one into my kitchen...
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h.kitchener
h.kitchener

There are other brands of coffee makers similar to Keurig and use the k-cup, pods, etc. and are alot cheaper to buy. Keurig has terrible customer service so why pay more for t...

1.7
#1321867
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Keurig - My machine doesn't work properly

I have model #B50 The hole piercer on bottom No longer works properly
#1310594
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I have purchased four Keurig machines in four years. I really love the machine and the consistency of the coffee and the flavor just taste better than mine. so i was highly disappointed when I called to voice my dissatisfaction and that I almost spent 500 dollars on...
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4.3
I liked
  • Lady that helped me was courteous and doing her job
#1300240
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This is my second keurig in 4 years. These machines are expensive and you expect them to last longer then two years. I will not be buying another. I called your customer service, they referred me to trouble shooting. My coffee maker still only makes a quarter cup of...
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h.kitchener
h.kitchener

There are many different brands of coffee makers that use the kcups or pods and they are cheaper than a Keurig. They are cheaper and just as good as a good Keurig. Sounds like...

3.8
I liked
  • One cup thing and the way it taste
I didn't like
  • That it keeps braking down after a coupke of years
#1300191
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So the customer service rep was horrible. Didnt respond to our questions or concerns nor did she help us trouble shoot the problem.therefor the call ended on our part and we have found that a how to video on google was for more help than your agent ever could have...
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h.kitchener
h.kitchener

When the Keurig you have finally gives up the ghost, just wander into any department store or the like and buy another brand of coffee maker that takes the K cups or pods, or ...

3.9
#1298363
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Contact Keurig

Mailing Address:
Keurig Green Mountain, Inc.
53 South Avenue
Burlington, Massachusetts 01803
United States
Phone:
(866) 901-2739
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Keurig - Coffee maker problems

Was to have a callback from Tech. Support.... no one ever called.
#1296663
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