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Keurig

www.keurig.com
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Keurig Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Keurig has 2.1 star rating based on 770 customer reviews. Consumers are mostly dissatisfied.

  • 45% of users would likely recommend Keurig to a friend or colleague.

  • Rating Distribution
  • Pros: Convenience of single brew, Convenience of 1 cup of coffee at a time, Convenience if it worked.
    Cons: Customer service, Bad customer service, Indifference to client needs.

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Media from reviews

Keurig powers off
Do Not Waste Your Money on Keurig!Keurig - Peice of CrapKeurig - Piece of crapKeurig - Machine died…Keurig - Refused RMA - dead coffee maker - poor service.Keurig - A New Mode of Planned Obsolescence
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Top Keurig Reviews

Positive Review

"Keurig"

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Thiss why I dont like to answer these things It goes on and on May was lovely. Ive given her highest ratings I dont think this needs to go on and on

Critical Review

"Very poor customer service"

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wanted to descale brewer; directions stated in ounces; brewer does not indicate ounces only icons of cups; called, chatted, etc NO ONE KNOWS HOW TO SELECT...

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Danniel Oha

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Verified Reviewer
| map-marker Odessa, Florida

Very poor customer service

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wanted to descale brewer; directions stated in ounces; brewer does not indicate ounces only icons of cups; called, chatted, etc NO ONE KNOWS HOW TO SELECT WHICH BUTTON and when I somehow get around their robot the person on line is very difficult to understand ; can;t even get to a mgr-none ever around; very poor customer service-they do not stand behind their product; my entire time on phone is constantly repeating serial number; date obtained; email, address DO NOT BUY KEURIG NOR K CUPS

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User's recommendation: DO NOT BUY KEURIG NOR THEIR CUPS

Kevin M Ejh

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Verified Reviewer

A New Mode of Planned Obsolescence

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Keurig - A New Mode of Planned Obsolescence

I bought a Keurig K-Express Essentials coffee maker last August. It worked perfectly from August 2024 until today (March 3, 2025) ...

when I was STUPID ENOUGH to follow the directions printed on the inner label of the [expensive] descaling solution I had intentionally and meticulously bought to clean it.

After following their generalized instructions, the device STOPPED WORKING.

I called Keurig and was promptly told, "Oh, those aren't the complete instructions. You also have to do the following, yaddah yaddah yaddah. (This included manipulating a couple of buttons in a way I hadn't and using a completely different method than I'd used).

Since I'd owned several other Keurig coffee makers before (but used vinegar to descale them), I felt no particular compunction to save the receipt for this one.

What ANGERS me is that the device was working until I followed Keurig's OWN INSTRUCTIONS to clean it, and managed to break it doing so. So I decided against their offer of 25% off another Keurig; I decided against hassling with the bank to wade back through several months of transactions to pinpoint the $80.00 or so I'd dropped for the thing at WalMart; I decided against ever owning another Keurig as long as I live.

HOW DIFFICULT would it be for a manufacturer to include a caveat in its accessory instructions to the effect that "THESE INSTRUCTIONS SHOULD BE FOLLOWED AS A GENERAL GUIDE; FOR PRECISE INSTRUCTIONS SEE YOUR OWNERS MANUAL" ...

instead of MISLEADING a consumer by supplying INCOMPLETE instructions and then informing him of that when he calls their customer support AFTER the unit is already broken?

I challenge ANYONE reading this to find where it mentions ANYTHING about using 8 ounces of water per cleaning interval or pressing the 8 ounce and 10 ounce buttons simultaneously.

Please keep in mind that MY model would be considered a "Keurig Brewer with a Water Reservoir".

My advice: these guys are like SONY; they have so many different models -- apparently with different cleaning modalities -- they can't keep up with themselves. Go elsewhere.

View full review
Loss:
$75
Pros:
  • Ample customer support hours
Cons:
  • Absolutely contradictory instructions that result in breakage

Preferred solution: Full refund

User's recommendation: Stay away unless you feel like getting screwed, or keep your receipt.

Lori L Mef

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Verified Reviewer

Machine died…

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Keurig - Machine died…

Made coffee, didn't have enough water, put in more water and the machine died. Tried all troubleshooting advice.

Called the company and spoke to a robot. Asked for a manager but the robot couldn't do that. Then I got a broken record. The machine is in a vacation home, so it was never used much.

Of course, the warranty ended. The robot was no help. Plus, they want to offer you a new overpriced product. They are not interested in even fixing the machine.

More plastic in the dump.

And no recycling for cups. Plus, most coffee is awful.

View full review
Loss:
$100
Cons:
  • Poor customer service experience

Preferred solution: Full refund

User's recommendation: Don’t do it. French press one cup of good coffee.

Amy S Asx

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Verified Reviewer

Keurig powers off

Keurig powers off

Hello,

I have a Keurig with the latte and cappuccino frother on the side (unsure of the model number). It started turning off as soon as I hit the brew button (on Easter morning when I was hosting, of course!).

I attempted to contact Bed Bath and Beyond to get my receipt/model number and they said they no longer have it in my account due to being bought out by Overstock...? Please let me know what further steps I can take to remedy this situation.

This was a very expensive purchase and I hoped it would last longer. (I already tried cleaning the needle as suggested online.)

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Preferred solution: Keurig fixed or replacement

GLENDA D Ros

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Verified Reviewer

Peice of Crap

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Keurig - Peice of Crap

I have purchased 2 of these Keuric coffee makers in the last 18 months and just out of the blue, it just stops working. That's it...They are c***...I will never buy another keiric product.I will buy an off brand instead.Maybe I'll get my money's worth.

View full review
Loss:
$140
Cons:
  • Horrible product

Preferred solution: Full refund

User's recommendation: DO NOT PURCHASE

Kerrie R Cvv

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Verified Reviewer

Do Not Waste Your Money on Keurig!

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Do Not Waste Your Money on Keurig!

Do Not Waste Your Money on the Keurig Essentials Duo!

I purchased seven of these units for my short-term rental properties and in the past three months, two of them stopped working properly. The most common failure which is well documented in online complaints, is that the K-cup brewing side stops working and instead diverts water to the carafe side.

This exact issue happened to me on both units.

I contacted Keurig support, which was an ordeal in itself. The representative was difficult to understand, but I followed all the troubleshooting steps. None of them worked. Keurig's solution was to offer me a discount on another one of their machines.

Why would I buy another defective product?

At $140 per unit, this is an absolute waste of money. If two out of seven machines failed so quickly, that speaks to poor quality control and design flaws.

A coffee maker should last longer than a year or two!

Keurigs warranty and customer service are just as disappointing as their products. I will not be purchasing from them again, and I strongly advise others to look elsewhere for a reliable coffee maker.

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Preferred solution: I would like this coffee maker replaced.

User's recommendation: Avoid Keurig at all costs!

Neikid O

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Verified Reviewer

Refused RMA - dead coffee maker - poor service.

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Keurig - Refused RMA - dead coffee maker - poor service.

Error 8 troubleshooting - failed to fix on phone - refused RMA by cust ser. Coffee maker fails after reset, over and over and over.

Given as a gift, bought direct, completed troubleshooting. Last question was for receipt - did not have it, they rejected her.

I call; they want to start over and reject me. Done.

View full review
Pros:
  • Availability
Cons:
  • Quality
  • Service

Preferred solution: Replacement.

User's recommendation: A different brand

Joy P Lxw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

HORRIBLE…..HORRIBLE PRODUCT

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Keurig - HORRIBLE…..HORRIBLE PRODUCT
Keurig - HORRIBLE…..HORRIBLE PRODUCT - Image 2
Keurig - HORRIBLE…..HORRIBLE PRODUCT - Image 3
Keurig - HORRIBLE…..HORRIBLE PRODUCT - Image 4
Contains 3 confidential files for company representatives

I am very disappointed with my K-Slim Single Serve Coffee Maker! This is the SECOND one l've owned.

The first one stopped working after two weeks.

I sent all the documentation requested after contacting Customer Service for a refund. I received an email (approximately two weeks later) to call Customer Service. I called and was told they could not send me the exact coffee maker, as they no longer made this model. I was told they would send me a replacement, a unit that was less expensive (my unit made hot and cold beverages, the replacement only made hot coffee).

I ALSO could not order the color I originally had. My options were Red, Bright Blue, Green, Light Blue, and White. I was given the option of less desirable colors, that would not sell as well as your standard colors (overstocked colors). To add insult to injury, IT stopped working after just a few cups of coffee!!

Frankly, l've never seen such a debacle before!

I've had Mr Coffee coffee makers for the last fifty years, with reliable, dependable service! I have wanted a Kureg machine for a long time. I wanted the convenience of this machine, after years of putting water in a carafe each night to have coffee in the I looked forward to the convenience of this machine, after years of making our coffee each night for the following day!

After having this experience with Kureg, l'd like to request a full refund of $79.99, as well as a refund for coffee pods purchased at Sams for $42.99. Between the two coffee makers, I wasted a whole box of pods when the machine collapsed the pods and dispersed coffee grounds all in my cup!

What are the odds l'd actually get a machine that WORKS?!

My time is worth more than going through this aggravation again. I look forward to receiving a refund of $122.98!

View full review
Loss:
$42
Pros:
  • Convenience if it worked
Cons:
  • Does not work

Preferred solution: Full refund

User's recommendation: Only If you’re into HEADACHES!!

Equality F

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Verified Reviewer

Representatives from Keurig continue to lie to me.

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Updated by user Mar 29, 2025

I received an email from them after I told them I was writing reviews about my experiences with Keurig. I explained I am sending documented proof that I am being lied to. Their response was "we are sending you a coupon for a free box of kcups in a separate email from this one." I never got that email.

Updated by user Mar 26, 2025

I will continue to work nonstop to reveal the endless lies from Keurig. I just got another lie yesterday.

I received an email saying they sent me a coupon for a free box of coffee. They never sent it.

Original review Mar 25, 2025
I bought the cappuccino/latte machine directly from Keurig. The water reservoir is defective in how it's manufactured.

The handle on it cracks the reservoir when you fill it with water and lift it up. The handle does not go straight up. It gets stuck, and you have no idea whether it's going to do this until you pick it up. It took hours on the phone, going through all the details when this first happened.

They insisted I did something wrong. It happened within a week of having the machine. They told me I 'must have gotten one that was defective.' They sent me a new one. This one did the same thing again within a couple of weeks as well, and I was handling it with kid gloves.

I contacted Keurig again. I was told, 'we are not getting any complaints about this reservoir from anyone else.' That is a lie. There are endless reviews complaining of the very same thing. I tried to write a review on Keurig.

There is no option to do so for this machine nor the reservoir on Keurig. There are for other machines and reservoirs on their site, but not for this one. I contacted Keurig online. Their response was, 'you have to have made the purchase directly from Keurig.' I wrote back saying it was purchased directly from Keurig.

Their answer: 'we will send you an email where you can write a review.' No email was sent. I just spoke with a rep through chat. Response: 'call Keurig, they are better equipped to help you with this matter.' I called Keurig. After waiting a half hour to speak to someone and giving all the details...

again... the rep refused to answer and told me I have to write to them in an email. When I said I wrote, as I said so when I first spoke with him, he just continued to lie and shuffle me through his automated responses, never addressing anything I said. What happened when I tried calling back after I was getting nowhere with him?

They hung up. No getting... just they just hung up. I get the same responses online through emails, in chat, and calling them.

Do this, do that, we do this and do that. Only, no one does anything but lie to you and waste hours of your time.
View full review
Loss:
$180
Cons:
  • All machines stop working at three months
  • Reservoirs will crack and break no matter how you handle them
  • Customer service lies to you constantly

Preferred solution: Full refund

User's recommendation: Do not...as in never...buy anything from Keurig. Not directly from them. Not on Amazon. You will will get a machine that does not work after 3 months...no matter what machine you buy...and they will refuse to replace or refund it.

GLENDA D Ros

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Verified Reviewer
| map-marker Indianapolis, Indiana

Piece of crap

Keurig - Piece of crap

This is the second Kueurig machine in this model that I've had in a year and a 1/2, it just stops working in the middle of brewing, I've turned it off. I've unplugged it. I've let it sit unplugged, and it never works again but never again.I will buy an off brand before I buy another keurig.Anything beware, this is a piece of ***

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User's recommendation: Do not purchase.

ron r Tel

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Verified Reviewer

Temperamental machine, descaled it with vinegar water and it stopped working for six hours. I didn't submerge it or get components wet, just filled the reservoir with cleaning solution.

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Keurig - Temperamental machine, descaled it with vinegar water and it stopped working for...

The Keurig coffee maker has sensitive buttons. They flash for no reason and stop responding.

I pull the plug and let it sit for hours to reset. This is annoying, especially when I want coffee. Once this coffee maker quits, I'm buying some other brand.

I've been patient and stayed true to this brand for too long. Goodbye, Keurig.

View full review
Pros:
  • Good coffee when it works
Cons:
  • Too sensitive and unreliable

User's recommendation: Buy another brand, lots of options out there

Lora H Yyi

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Verified Reviewer

They don't honor their warranty!

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I called Keurig and spoke with CSR regarding my K Café Smart Brewer not working correctly. It was still under warranty.

After troubleshooting, she stated it was not repairable and she said she would send me a new one to replace it. Upon receiving the replacement K Café Smart Brewer, I tried connecting it to the internet several times, with no success. I called Keurig back and CSR informed me that the one sent to me had old software and wouldn't connect to the internet, so they would have to send me another one. A week later, same thing; the second one won't connect!

Same old software. So I call again and again, and they send me a third one! I get the third one and finally it connects, but it's so loud, it sounds like a train! It also had the serial number taken off of the back, which tells me that this was used/refurbished.

I call back and speak with a supervisor who says I can send this one back; I have the other two, and they told me to discard them! He said he will make sure I receive a new one when they receive this one back.

I finally received the fourth one and plugged it in today, and of course, it won't connect to the internet! Never again will I buy from Keurig, nor will I recommend them for anything!

View full review
Loss:
$100

Preferred solution: Kcafe that connects to internet that is new to fulfill my warranty

User's recommendation: Stay far away from Keurig

Hubert Hsg

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Verified Reviewer

I have not received my order

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Keurig - I have not received my order

I did not receive my order of coffee today. Says it was left at my front door.

I have a camera at my front door. No one came to my front door and left anything today.

Its now 9 oclock. You told me to let you know if they had delivered it by 9 oclock, they have not delivered anything

View full review
Loss:
$50
Pros:
  • Great coffee
Cons:
  • No delivery usps

Preferred solution: Deliver product or service ordered

alice m Xkn

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Verified Reviewer

Poor business practices.

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Cancelled auto ship in February and money was refunded to me for the error. This was cancelled over the phone with a live person.

At the end of March, here comes the same auto ship order; can't cancel already delivered. Now I have to pay return shipping. I would have just kept it if it was drinkable coffee; it was not. Also, their coffee machines have greatly decreased in quality.

Made of cheap plastic, it's as light as a box of crackers. I have had two machines that totally died within six months.

Not worth the aggravation, time, or money. They have ruined what was a decent company.

View full review
Pros:
  • Machines break after a few months coffee is stale and undrinkable
Cons:
  • Customer service sucks

User's recommendation: Go elsewhere

PL V Uzo

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Verified Reviewer

Minus Stars if I could

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I canceled an auto shipment to enter a new order for a different brand of K-cup. The cancellation was accepted and the new order scheduled.

Within 2 days, I received a shipment and when opening the box, I found the product from the canceled order. I contacted Keurig, who said my only option was to pay to have the product shipped back and only upon receiving the product would they refund my money, but not the return shipping fee. This was their mistake, yet I am having to pay for it? They offered a coupon for a future small box.

I refuse to do business with a company that rips off its customers and highly suggest others think twice before doing business with them. I will purchase from Amazon, which is also at a lower price.

Shame on you, Keurig! I had been a customer since 2005, but it seems like more has changed at this company beyond ownership.

View full review
Loss:
$45
Pros:
  • Older machines are good
Cons:
  • Rips off customers by shipping canceled orders
  • Bad customer service
  • Must pay for return shipment of orders shipped by their error

Preferred solution: Full refund

User's recommendation: I have been a customer since 2005 but no longer will be one. You figure out what my recommentation would be.

1 comment
Guest

How is your loss $45?

darleen r

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Verified Reviewer

Charged twice terrible customer service

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Can't seem to get anywhere with their customer service dept. I did a phone order for a coffee machine through Keurig today at 4 pm and the agent did a duplicate order.

My card was charged twice.

I've tried all day to get this resolved. I've called and I just keep getting no response.

View full review
Loss:
$114
Cons:
  • New customer

Preferred solution: Full refund

User's recommendation: Do not buy over the phone

About

Summary

Keurig is a manufacturer of single-cup coffee-machines that make people able to brew a cup of fresh flavored coffee just in a minute, without doing such routine as measuring coffee, grinding beans, handling filters and cleaning up. The company uses its own patented brewing technology and offers a great selection of brewing systems for home, work and other situations. Its brewing machines can make coffee, tea, hot cocoa, iced beverages as well as specialties. Besides that, the company offers accessories and parts for its machines, gift-kits and coffee samples. On its site there is the possibility to choose coffee flavors for any taste from different brands, including Caf Escapes, Timothy's and Ghirardelli.

Keurig reviews and complaints

Keurig is ranked 502 out of 4378 in Appliances and Electronics category

Area Served

USA, Worldwide

Payment Methods

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