Keurig

I bought a Keurig K-Express Essentials coffee maker last August. It worked perfectly from August 2024 until today (March 3, 2025) ...

when I was STUPID ENOUGH to follow the directions printed on the inner label of the [expensive] descaling solution I had intentionally and meticulously bought to clean it.

After following their generalized instructions, the device STOPPED WORKING.

I called Keurig and was promptly told, "Oh, those aren't the complete instructions. You also have to do the following, yaddah yaddah yaddah. (This included manipulating a couple of buttons in a way I hadn't and using a completely different method than I'd used).

Since I'd owned several other Keurig coffee makers before (but used vinegar to descale them), I felt no particular compunction to save the receipt for this one.

What ANGERS me is that the device was working until I followed Keurig's OWN INSTRUCTIONS to clean it, and managed to break it doing so. So I decided against their offer of 25% off another Keurig; I decided against hassling with the bank to wade back through several months of transactions to pinpoint the $80.00 or so I'd dropped for the thing at WalMart; I decided against ever owning another Keurig as long as I live.

HOW DIFFICULT would it be for a manufacturer to include a caveat in its accessory instructions to the effect that "THESE INSTRUCTIONS SHOULD BE FOLLOWED AS A GENERAL GUIDE; FOR PRECISE INSTRUCTIONS SEE YOUR OWNERS MANUAL" ...

instead of MISLEADING a consumer by supplying INCOMPLETE instructions and then informing him of that when he calls their customer support AFTER the unit is already broken?

I challenge ANYONE reading this to find where it mentions ANYTHING about using 8 ounces of water per cleaning interval or pressing the 8 ounce and 10 ounce buttons simultaneously.

Please keep in mind that MY model would be considered a "Keurig Brewer with a Water Reservoir".

My advice: these guys are like SONY; they have so many different models -- apparently with different cleaning modalities -- they can't keep up with themselves. Go elsewhere.

Do Not Waste Your Money on the Keurig Essentials Duo!

I purchased seven of these units for my short-term rental properties and in the past three months, two of them stopped working properly. The most common failure which is well documented in online complaints, is that the K-cup brewing side stops working and instead diverts water to the carafe side.

This exact issue happened to me on both units.

I contacted Keurig support, which was an ordeal in itself. The representative was difficult to understand, but I followed all the troubleshooting steps. None of them worked. Keurig's solution was to offer me a discount on another one of their machines.

Why would I buy another defective product?

At $140 per unit, this is an absolute waste of money. If two out of seven machines failed so quickly, that speaks to poor quality control and design flaws.

A coffee maker should last longer than a year or two!

Keurigs warranty and customer service are just as disappointing as their products. I will not be purchasing from them again, and I strongly advise others to look elsewhere for a reliable coffee maker.

I am very disappointed with my K-Slim Single Serve Coffee Maker! This is the SECOND one l've owned.

The first one stopped working after two weeks.

I sent all the documentation requested after contacting Customer Service for a refund. I received an email (approximately two weeks later) to call Customer Service. I called and was told they could not send me the exact coffee maker, as they no longer made this model. I was told they would send me a replacement, a unit that was less expensive (my unit made hot and cold beverages, the replacement only made hot coffee).

I ALSO could not order the color I originally had. My options were Red, Bright Blue, Green, Light Blue, and White. I was given the option of less desirable colors, that would not sell as well as your standard colors (overstocked colors). To add insult to injury, IT stopped working after just a few cups of coffee!!

Frankly, l've never seen such a debacle before!

I've had Mr Coffee coffee makers for the last fifty years, with reliable, dependable service! I have wanted a Kureg machine for a long time. I wanted the convenience of this machine, after years of putting water in a carafe each night to have coffee in the I looked forward to the convenience of this machine, after years of making our coffee each night for the following day!

After having this experience with Kureg, l'd like to request a full refund of $79.99, as well as a refund for coffee pods purchased at Sams for $42.99. Between the two coffee makers, I wasted a whole box of pods when the machine collapsed the pods and dispersed coffee grounds all in my cup!

What are the odds l'd actually get a machine that WORKS?!

My time is worth more than going through this aggravation again. I look forward to receiving a refund of $122.98!

I bought the cappuccino/latte machine directly from Keurig. The water reservoir is defective in how it's manufactured.

The handle on it cracks the reservoir when you fill it with water and lift it up. The handle does not go straight up. It gets stuck, and you have no idea whether it's going to do this until you pick it up. It took hours on the phone, going through all the details when this first happened.

They insisted I did something wrong. It happened within a week of having the machine. They told me I 'must have gotten one that was defective.' They sent me a new one. This one did the same thing again within a couple of weeks as well, and I was handling it with kid gloves.

I contacted Keurig again. I was told, 'we are not getting any complaints about this reservoir from anyone else.' That is a lie. There are endless reviews complaining of the very same thing. I tried to write a review on Keurig.

There is no option to do so for this machine nor the reservoir on Keurig. There are for other machines and reservoirs on their site, but not for this one. I contacted Keurig online. Their response was, 'you have to have made the purchase directly from Keurig.' I wrote back saying it was purchased directly from Keurig.

Their answer: 'we will send you an email where you can write a review.' No email was sent. I just spoke with a rep through chat. Response: 'call Keurig, they are better equipped to help you with this matter.' I called Keurig. After waiting a half hour to speak to someone and giving all the details...

again... the rep refused to answer and told me I have to write to them in an email. When I said I wrote, as I said so when I first spoke with him, he just continued to lie and shuffle me through his automated responses, never addressing anything I said. What happened when I tried calling back after I was getting nowhere with him?

They hung up. No getting... just they just hung up. I get the same responses online through emails, in chat, and calling them.

Do this, do that, we do this and do that. Only, no one does anything but lie to you and waste hours of your time.

I called Keurig and spoke with CSR regarding my K Café Smart Brewer not working correctly. It was still under warranty.

After troubleshooting, she stated it was not repairable and she said she would send me a new one to replace it. Upon receiving the replacement K Café Smart Brewer, I tried connecting it to the internet several times, with no success. I called Keurig back and CSR informed me that the one sent to me had old software and wouldn't connect to the internet, so they would have to send me another one. A week later, same thing; the second one won't connect!

Same old software. So I call again and again, and they send me a third one! I get the third one and finally it connects, but it's so loud, it sounds like a train! It also had the serial number taken off of the back, which tells me that this was used/refurbished.

I call back and speak with a supervisor who says I can send this one back; I have the other two, and they told me to discard them! He said he will make sure I receive a new one when they receive this one back.

I finally received the fourth one and plugged it in today, and of course, it won't connect to the internet! Never again will I buy from Keurig, nor will I recommend them for anything!

I canceled an auto shipment to enter a new order for a different brand of K-cup. The cancellation was accepted and the new order scheduled.

Within 2 days, I received a shipment and when opening the box, I found the product from the canceled order. I contacted Keurig, who said my only option was to pay to have the product shipped back and only upon receiving the product would they refund my money, but not the return shipping fee. This was their mistake, yet I am having to pay for it? They offered a coupon for a future small box.

I refuse to do business with a company that rips off its customers and highly suggest others think twice before doing business with them. I will purchase from Amazon, which is also at a lower price.

Shame on you, Keurig! I had been a customer since 2005, but it seems like more has changed at this company beyond ownership.