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There are cockroaches living inside my Keurig coffee maker. They are no where else in our kitchen. We have cleaned out every cabinet and closet. Every thing in our pantry is enclosed in a sealed plastic bag or glass jar. So, there is something inside the coffee maker...
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#2003912

My Keurig, which I loved, as a water bug problem. No where else in the house.

Opened the top to insert coffee pod, and saw the bug crawl into the machine. Yuck!. Turned the machine upside down to get the bug out., then saw another one inside. Sooo gross.

How many others are inside? I dont care how Im supposed to clean this, I can never trust the Keurig is completely bug free. In the trash it went.

PS I googled water bugs in Keurig. Was really surpised Im not the only one with this issue.

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#481888 Review #481888 is a subjective opinion of poster.
Product
Keurig Coffee Maker
New Reviewer

Because I have two keurigs that are not that old and stopped working

I have two one I had bought and is not that old and has stopped working so I purchased another one and also having trouble with it it works sometimes
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#2587572 Review #2587572 is a subjective opinion of poster.
Location
Flushing, New York

I tried calling never got an answer or call back

Keurig - I tried calling never got an answer or call back
Keurig - I tried calling never got an answer or call back
They were supposed to replace my Keurig or give me an update at least in two weeks Monday. I get them seral number. Still waiting to hear from them when they gonna send my other coffee pot out
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#2576605 Review #2576605 is a subjective opinion of poster.
Location
Latrobe, Pennsylvania

My coffee maker doesn't stay on

5.0
My keurig wouldnt brew properly. The customer service rep was patient with helping me troubleshoot my coffee maker and the problem got fixed. She also informed me on how to avoid the problem in the future.
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#2570127 Review #2570127 is a subjective opinion of poster.
Location
Owosso, Michigan
New Reviewer

Stopped working

My Keurig coffee maker stopped working this morning so I dont know whats wrong with it.It was working fine this morning had one cup of coffee out of it and I usually do I put 2 cups in the morning. It would not work for my second.
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#2569926 Review #2569926 is a subjective opinion of poster.
Loss
$79
Preferred solution
Let the company propose a solution

Auto-delivery

1.0
Keurig - Auto-delivery
Keurig - Auto-delivery
Keurig - Auto-delivery
Very first auto-delivery shipment for the 72 count variety pac, 6 different boxes with 12 each turned into a joke that keurig will not even respond back. I received the package, it contained 1 box of 12 Tullys coffee. Ive opened 2 request ID with them and after 7 e-mails they refuse to answer back. So basically they ripped me off. Ive canceled future auto-delivery shipments, but I still want what I originally paid for. SCAM!!!

User's recommendation: Never do business with them...

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#2563888 Review #2563888 is a subjective opinion of poster.
Product
Keurig Coffee Pods

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Verified Reviewer New Reviewer

Same Complaint as 1,000's of others

1.3
I have purchased, used and loved Keurig coffee makers for over 20 years. I still own one I bought around 2000, and it still works (for my office). Over several years, I purchased many other Keurig single serve, and they ALL stopped working in a very short time. I can only assume they have farmed out the design and assembly of their makers to the cheapest bid. For $100 a pop, they seem to be able to afford so many returns... curious! The loss of so many Keurigs over many years doesn't seem to deter them from making interior products. Goodness. I can only assume that Keurig has farmed out the

User's recommendation: DON'T WASTE YOUR TIME, MONEY AND FRUSTRATION ON KEURIG.

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ID
#2561884 Review #2561884 is a subjective opinion of poster.
Product
Keurig Coffee Maker
Pros
  • Convenient when they work
  • Convienant
Cons
  • All stopped working
Loss
$600
Preferred solution
Let the company propose a solution
New Reviewer

Problem with my keurig. This is my 2nd one

Descale light came on. Followed procedure to descale. All lights went out and won't restart. This machine less than 28 months old. We have one over 8 years old and it works fine
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#2549882 Review #2549882 is a subjective opinion of poster.
Product
Keurig Coffee Maker
Pros
  • Convenience
Loss
$120
Preferred solution
Replacement

Tech support

5.0
After descaling, the unit would not turn on . I called tech support for help, they determined that the unit had failed and was under warranty. They shipped replacement which is to be delivered tomorrow. I will return bad unit. The help was very much appreciated, quick and efficient.
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#2549135 Review #2549135 is a subjective opinion of poster.
Location
Kansas City, Missouri

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Verified Reviewer New Reviewer

Kurig stopped working r

4.4
Update by user May 12, 2021

It was a manager that called me back after my original complaint saying he was overriding warranty and sending out a new one. But I never received one. Called again today and waiting for a manager to call me back

Original review posted by user May 12, 2021
Called after a week of waiting for promise replacement from a manager that we turned my call. Now waiting for a manager to get in touch with me because I never received anything hence my second call today.

User's recommendation: Make sure you get names of everybody you speak to and record that with the dates.

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1 comment
#2013347

Manager called, New one on the way. I'm tracking

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ID
#2548923 Review #2548923 is a subjective opinion of poster.
Product
Keurig Coffee Maker
Pros
  • Worked great
Cons
  • Manager never got my exchange as promised
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Complain about customer service.

1.6
I purchased an elite serial 90.0270.0139801, last week the coffee maker stopped working. That was the beginning of my nightmare. I called customer service and they offered me 20 percent discount for my next purchase and I didn't agree with it because I'm a disabled person I don't work which means that I don't have any money. Then they told me that they will escalate this case to a higher higher level.

User's recommendation: No way.

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#2543703 Review #2543703 is a subjective opinion of poster.
Product
Keurig Coffee Maker
Loss
$180
Preferred solution
Let the company propose a solution

Poor design

1.2
Bought the single use filter basket. it does not fit correctly in the coffee maker. It popped open, making a huge mess, and that is when i found out that a Keurig is impossible to clean. It is also of flimsy construction. So much for K-cups, which I have found out cost $54/pound.

User's recommendation: French press.

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#2532376 Review #2532376 is a subjective opinion of poster.
Location
Oscoda, Michigan
New Reviewer

Disappointing customerservice added to poor quality product

1.0
Disappointed due to lack of Response/Decision for replacement of SingleCup Keurig Coffeemaker that doest work!..spent 4 hours withCustomer service that doest yield resultsHappy

User's recommendation: Will not recommend inGood Conscience.

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ID
#2524410 Review #2524410 is a subjective opinion of poster.
Product
Keurig Coffee Maker
Loss
$90
Preferred solution
Full refund
New Reviewer

Disappointment

2.2
Original review updated by user Apr 17, 2021
We replaced our classic Keurig coffee maker with a new Supreme Plus and found it hard to use with a poor quality. It came with wrong accessories and poor directions. It had not gone through a quality control process. We're sending it back.

User's recommendation: Keurig has lost its quality.

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ID
#2507871 Review #2507871 is a subjective opinion of poster.
Pros
  • Good reputation and former products
Cons
  • Current
  • Current quality control
Loss
$100
Preferred solution
Nothing. We just want Keurig to know we can no longer recommend them. Their ease of use and quality have deteriorated.
New Reviewer

Sad complaint

2.0
We've loved our Keurig machines, which we've used for more than 10 years. We bought a new K Supreme Plus last week and it does not compare with our existing machine. We will sadly exchange it for something else.

User's recommendation: Keurig does not live up to its past reputation for simplicity and quality.

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#2507861 Review #2507861 is a subjective opinion of poster.

Product mslfunction

1.5
First of all love love concept of my Keurig! Ive been thru four in a short span and I know they have a issue because everyone post about it!! Yes I bought another one and three months in hardly used my coffee maker just stops brewing! Yes Ive checked the magnet and dismantled it only to a certain point! Help line has me doing major surgery on it!! No get your act together... we pay for your product!! Im not a repair man! Done with this brand!! Waste of money!!!!
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#2503465 Review #2503465 is a subjective opinion of poster.

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