Keurig

I am very disappointed with my K-Slim Single Serve Coffee Maker! This is the SECOND one l've owned.

The first one stopped working after two weeks.

I sent all the documentation requested after contacting Customer Service for a refund. I received an email (approximately two weeks later) to call Customer Service. I called and was told they could not send me the exact coffee maker, as they no longer made this model. I was told they would send me a replacement, a unit that was less expensive (my unit made hot and cold beverages, the replacement only made hot coffee).

I ALSO could not order the color I originally had. My options were Red, Bright Blue, Green, Light Blue, and White. I was given the option of less desirable colors, that would not sell as well as your standard colors (overstocked colors). To add insult to injury, IT stopped working after just a few cups of coffee!!

Frankly, l've never seen such a debacle before!

I've had Mr Coffee coffee makers for the last fifty years, with reliable, dependable service! I have wanted a Kureg machine for a long time. I wanted the convenience of this machine, after years of putting water in a carafe each night to have coffee in the I looked forward to the convenience of this machine, after years of making our coffee each night for the following day!

After having this experience with Kureg, l'd like to request a full refund of $79.99, as well as a refund for coffee pods purchased at Sams for $42.99. Between the two coffee makers, I wasted a whole box of pods when the machine collapsed the pods and dispersed coffee grounds all in my cup!

What are the odds l'd actually get a machine that WORKS?!

My time is worth more than going through this aggravation again. I look forward to receiving a refund of $122.98!

I purchased the K-Duo coffee maker from Amazon and the universal coffee filter to use with the machine from Keurig.com. The coffee maker made terrible coffee, tasted like dishwater.

I returned the machine to Amazon and called Keurig to initiate a return of the filter (which is the only way to initiate a return with Keurig). After speaking with the representative and providing all necessary details, I was told that the return needs to be escalated and reviewed which will take 3 business days.

3 BUSINESS DAYS to decide if I can return an item that 1) I did not use or even open 2) is a $20 item 3) that I have to pay return shipping for and 4) that is well within the 30 day return window. This is awful customer service and to be honest, with business practices like this, I am so glad the coffee maker sucked because now I don't have to ever deal with them again...except in 3 days when the "decision" on my return is rendered.

Years ago I bought my first Keurig and it was a quality product that lasted for years. Today they are worthless.

The quality is in severe decline and their improvements were to add a ring on the cups to identify what was being brewed. Ok I put the type that I bought into the machine, now I have to wait for the make to say brewing that type? If I want to make 2 out of it, I have to go through the process twice clearing the of used pod.

Next enhancement was connect to internet. This brings the consumer zero value.

However it enables the company now to get reports of what I am brewing and whether my brewer is being used and if it is plugged in.

Do we as consumers really need to supply access to companies on what we do in our homes?

Back to quality. There is a huge reduction in quality for when the unit has no water. Whether I have water or dont it gets stuck in saying add water. The last three machines I bought had the same flaw.

The customer support sometimes helps but only if it is in warranty period.

I bought a cuisinart I plugged it and I press the button and it just poured my tea. It has met all my requirements for a tea maker!

Keurig has lost a long term customer due to poor quality, ridiculous frustration waiting to get a cup of tea and snooping.

I purchased a Keurig Essential from Walmart and I had a problem it stopped brewing coffee. They replaced it and they sent me another one in June of 2023 and the one that they sent me started doing the same as the one before.

I stopped using it and purchased a regular coffee maker and tried to use the Keurig to descale it and it still didnt work. I called Keurig to get assistance and they couldnt help and told me that my warranty had run out and if I wanted to purchase another from them they would give me 50% off of the new one with the price being quoted as $189. I told the service rep why would I want to purchase a 3rd one when 1 & 2 did the exact same thing.

I think that it is terrible to spend all of that money on another product when there is definitely something wrong with the product. I am unhappy with the outcome that they tried to offer me and I will never buy another Keurig again and I will tell all of my friends not to as well.

My daughter purchased a Keurig for us in 11/23 for a Christmas gift. We received it on Christmas Day.

In March 2024 we had an issue with the coffee maker after a cleaning. We contacted Keurig and they offered to replace. About 15 minutes after call, I got it working. We called back and told them I got it working , so we didnt get a replacement.

On 12/24 we had the same issue and couldnt get it working. We called and after filling out information for warranty, they denied it. We called Keurig and spoke to a supervisor who agreed all requirements were met and agreed to send a new one within 3-10 days. The next day, we never received a confirmation but didnt think much of it.

After 3 weeks, we called again. They had no record and said they were not replacing and would send a 50% off a new one.

Their reasoning was since it was purchased in November even though it was a Christmas gift and not put into use until after Christmas, it was one month over warranty. I will no longer purchase any of their products.

We purchased the original Keurig 3 years ago. Coming up on year 1 (theres a 1 yr warranty), the descaling process was running, and the machine shut down.

Kaput.

I called, and had to send pictures and jump through tons of hoops to get replacement. They did send one.

Next year, at about 1 yr mark, SAME THING HAPPENED. Had a replacement sent. Again.

This year, my 97 yo mom (whos Keurig it is), told me in early Sept it needed descaling.

I arrive in Oct for a visit and we got the descaling kit, and SAME YHING HAPPENED. I was on the look out for it, so when the descaling solution ran out and no add water light came on, I filled it with water, thinking it would rinse and then stop but it didnt.. it went through the water so I emptied it out and followed the instructions for add water to come in. But it never did.

Instead the machine shut down. Kaput.

SAME ISSUE!!! But this time when I called, the warranty ran out on Sept 13th and it was October. They offered me a 25% off, which quickly moved up to 50% when I pushed back.

I escalated it to their corporate customer service, who I was told would call me. All I got was an email offering 50% off, because it was too far out of warranty.

Good bye Keurig.

Im done. We brought our other Keurig to use the remaining k-cups, and are evaluating options - but wont be putting any more into their overpriced, faulty machines.