
Keurig
Keurig Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Keurig has 2.2 star rating based on 740 customer reviews. Consumers are mostly dissatisfied.
45% of users would likely recommend Keurig to a friend or colleague.
- Rating Distribution
Pros: Convenience of single brew, Convenience of 1 cup of coffee at a time, Convenience if it worked.
Cons: Customer service, Indifference to client needs, Bad customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Keurig has 2.2 star rating based on 740 customer reviews. Consumers are mostly dissatisfied.
45% of users would likely recommend Keurig to a friend or colleague.
- Rating Distribution
Pros: Convenience of single brew, Convenience of 1 cup of coffee at a time, Convenience if it worked.
Cons: Customer service, Indifference to client needs, Bad customer service.50% of users think that Keurig should improve its Product/Service Quality.
58% of users say that they won't use Keurig in the future for similar services or products.Recent recommendations regarding this business are as follows: "do not expect a clearcut delivery service. I have problems with delivery before", "Buy another brand, lots of options out there", "Don't buy a Keurig, expensive and waste of money. You will have to buy another one in 6 months", "do not buy", "DO NOT BUY".
Most users ask Keurig for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews











































This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Used to be a good Product
Keurig when they first came out was a very good product . as time goes on new products don't last as long . very disapointed
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHORRIBLE…..HORRIBLE PRODUCT
I am very disappointed with my K-Slim Single Serve Coffee Maker! This is the SECOND one l've owned.
The first one stopped working after two weeks.
I sent all the documentation requested after contacting Customer Service for a refund. I received an email (approximately two weeks later) to call Customer Service. I called and was told they could not send me the exact coffee maker, as they no longer made this model. I was told they would send me a replacement, a unit that was less expensive (my unit made hot and cold beverages, the replacement only made hot coffee).
I ALSO could not order the color I originally had. My options were Red, Bright Blue, Green, Light Blue, and White. I was given the option of less desirable colors, that would not sell as well as your standard colors (overstocked colors). To add insult to injury, IT stopped working after just a few cups of coffee!!
Frankly, l've never seen such a debacle before!
I've had Mr Coffee coffee makers for the last fifty years, with reliable, dependable service! I have wanted a Kureg machine for a long time. I wanted the convenience of this machine, after years of putting water in a carafe each night to have coffee in the I looked forward to the convenience of this machine, after years of making our coffee each night for the following day!
After having this experience with Kureg, l'd like to request a full refund of $79.99, as well as a refund for coffee pods purchased at Sams for $42.99. Between the two coffee makers, I wasted a whole box of pods when the machine collapsed the pods and dispersed coffee grounds all in my cup!
What are the odds l'd actually get a machine that WORKS?!
My time is worth more than going through this aggravation again. I look forward to receiving a refund of $122.98!
- Convenience if it worked
- Does not work
Preferred solution: Full refund
User's recommendation: Only If you’re into HEADACHES!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTemperamental machine, descaled it with vinegar water and it stopped working for six hours. I didn't submerge it or get components wet, just filled the reservoir with cleaning solution.
The Keurig coffee maker has sensitive buttons. They flash for no reason and stop responding.
I pull the plug and let it sit for hours to reset. This is annoying, especially when I want coffee. Once this coffee maker quits, I'm buying some other brand.
I've been patient and stayed true to this brand for too long. Goodbye, Keurig.
- Good coffee when it works
- Too sensitive and unreliable
User's recommendation: Buy another brand, lots of options out there
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have not received my order
I did not receive my order of coffee today. Says it was left at my front door.
I have a camera at my front door. No one came to my front door and left anything today.
Its now 9 oclock. You told me to let you know if they had delivered it by 9 oclock, they have not delivered anything
- Great coffee
- No delivery usps
Preferred solution: Deliver product or service ordered

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDon’t Care for Customers
I received a damaged bag of ground coffee. I called to let them know expecting a credit on my next auto-ship.
I was on the phone for 20 min. When the rep asked for the make and model of my brewer, I asked whyits irrelevant. She couldnt tell me why. I said its just a $10 bag of coffee and this 20 min call and info about my brewer is too much.
I hung up and sent an email with pictures stating I am going to cancel and use another company if they cant make I right.
They replied back stating they can confirm my auto-ship was canceled. WOW!!
- Love the convenience o auto-ship and their brewers are awesome
- Customer service waste you time with no resolution
Preferred solution: Deliver product or service ordered

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAwful Customer Service
I purchased the K-Duo coffee maker from Amazon and the universal coffee filter to use with the machine from Keurig.com. The coffee maker made terrible coffee, tasted like dishwater.
I returned the machine to Amazon and called Keurig to initiate a return of the filter (which is the only way to initiate a return with Keurig). After speaking with the representative and providing all necessary details, I was told that the return needs to be escalated and reviewed which will take 3 business days.
3 BUSINESS DAYS to decide if I can return an item that 1) I did not use or even open 2) is a $20 item 3) that I have to pay return shipping for and 4) that is well within the 30 day return window. This is awful customer service and to be honest, with business practices like this, I am so glad the coffee maker sucked because now I don't have to ever deal with them again...except in 3 days when the "decision" on my return is rendered.
Preferred solution: Full refund
User's recommendation: Stay away from Keurig. Also, their pods are filling up our landfills.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder elsewhere
This has to be the worst company on the planet to do business with. I have an auto delivery set up that I changed to March 14, 2025 but they are still trying to charge my cared for the order.
I called them and asked why that would happen. There is also a Smart Auto Delivery that I was not aware of and that one I get no notice about and they just tried to charge me and ship the order. Fortunately the card on file was cancelled so the charge didn't go through.
If/when you place an order with them if you make a mistake and realize it as soon as you place the order they will never cancel an order. They say once an order is place it can never be cancelled.
What company does that? Keurig, that who, and I have never is my many, many years of doing online business have I ever seen that.
I am a website developer and I know how easy it is to have a process in place online to cancel an order that has been placed incorrectly.
I tried to send an email with the issue this morning and their support form does not work. This company is bad to the bone.
- Have far too many auto delivery methods
- Can not cancel an order
Preferred solution: Apology
User's recommendation: No, I do not recommend this company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |The darn thing didn’t last 6 months. German name, probably made in China = GARBAGE
I descaled it once with Keurig product, citric acid. It never worked again.
It didn't last 6 months. Piece of...
User's recommendation: Buy a Black and Decker!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbsolute worst coffee brewer
We have bought 5 Keurigs over the last 7 years. This last one is our last straw.
I've called Keurig twice now to be told to get over it and buy a new one again. I will not. I have spent over $1000 on these stupid machines. I still have every one of them in my basement.
They refuse to look at them or return them. They have refused to stand behind their product.
I will never buy anything Keurig again. Don't.
Preferred solution: Full refund
User's recommendation: Do not buy stay away from anything that says Keurig

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefective coffee maker after 1 year +
Keurig keeps saying they are sorry, but they will not honor the warranty. They did offer a 50% discount from their site.
The problem with that is, I purchased the coffee pot from Keurig on sale, which is the same amount as their site with the discount!! Not a winner as fas as I am concerned
It stopped working on 10/22/24 (as I was literally leaving for vacation) so I could not do anything right then. When I returned I contacted Keurig. They were very nice and said just send the original receipt and a copy of the S/N. I found the receipt (miricale) and notice that it was dated 9/24/23 - I was buying tons of stuff for the new house so I just didn't realize it was prior to the registering date.
After I submitted it, I received an email telling me it was past the warranty period! I explained that the pot was not actually unboxed until 10/22/23 - they didn't care. I even sent proof of my closing on 10/20/23. The 1st offered a 25% discount on a new one, then a 50% discount.
I purchased it at Costco on sale - which is why I bought it before I moved in - and that cost was the same as their 50% discount - nice of them, right? I have had several Keurig pots and I know they don't last very long. It was the fact that they were willing to honor the warranty when it was 10/15/23 - but not when the receipt was 09/24/23. That put me over the edge.
I am now looking into alternate coffee pots and I am finding them less expensive. I recommend that everyone look to the less expensive models - some are even 1/2 the cost of a Keurig!
- Easy to use and k-pods are available in many different flavors
- Do not hold up to daily use and their warranty is questionable
Preferred solution: A replacement coffee brewer
User's recommendation: Look into alternate manufacturers - Keurig does not stand behind their product.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |What a disaapointment
Years ago I bought my first Keurig and it was a quality product that lasted for years. Today they are worthless.
The quality is in severe decline and their improvements were to add a ring on the cups to identify what was being brewed. Ok I put the type that I bought into the machine, now I have to wait for the make to say brewing that type? If I want to make 2 out of it, I have to go through the process twice clearing the of used pod.
Next enhancement was connect to internet. This brings the consumer zero value.
However it enables the company now to get reports of what I am brewing and whether my brewer is being used and if it is plugged in.
Do we as consumers really need to supply access to companies on what we do in our homes?
Back to quality. There is a huge reduction in quality for when the unit has no water. Whether I have water or dont it gets stuck in saying add water. The last three machines I bought had the same flaw.
The customer support sometimes helps but only if it is in warranty period.
I bought a cuisinart I plugged it and I press the button and it just poured my tea. It has met all my requirements for a tea maker!
Keurig has lost a long term customer due to poor quality, ridiculous frustration waiting to get a cup of tea and snooping.
User's recommendation: Buy any other brand.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |BAD CUSTOMER SERVICE
RECIEVED A KEURIG COFFEE MAKER AS A GIFT VIA AMAZON. IT WAS DEFECTIVE, BUT KERUIG WOULD NOT REPLACE BECAUSE WOULD NOT ACCEPT AN AMAZON PROOF OF PURCHASE.
THIS IS IDIOTIC AS AN AMAZON PROOF OF PURCHASE GIVES SENDER, PRICE, AND ORDER NUMBER. VERY BAD CUSTOMER SERVICE.WOULD NOT RECCOMEND.
User's recommendation: DO NOT BUY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer=delivered coffee so they say, but not received by me
I ordered Keurig coffee via their website. I paid for the coffee and it was delivered yesterday, I am told.
Where did he deliver the coffee to? I have no idea where this so-called 'delivered' coffee was delivered to.
I do not have this coffee that I paid for in my hands. The delivery address is correct, but where is my coffee?
- Rubbish company
Preferred solution: Deliver product or service ordered
User's recommendation: do not expect a clearcut delivery service. I have problems with delivery before
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer5th Keurig stopped working
Descalled per instructions. Now it won't turn on.
This is the 5th machine that has done the same thing. Customer service and technical support were no help at all.
- Less mess
- 5th keurig stopped working after descaling
Preferred solution: replacement
User's recommendation: Don't buy a Keurig, expensive and waste of money. You will have to buy another one in 6 months
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer3 rd broken keurig in 3 years
Garbage machines that continue to break, offered a coupon to purchase through their website, with delivery in seven days. My machine is four months old and under warranty.
What a garbage machine, and what garbage policies. I highly recommend staying as far away from these Keurig machines as possible, I will be purchasing a reliable machine now.
- Garbage
- Not reliable
Preferred solution: Full refund
User's recommendation: do not buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Disappointment with the Product and the Service
I purchased a Keurig Essential from Walmart and I had a problem it stopped brewing coffee. They replaced it and they sent me another one in June of 2023 and the one that they sent me started doing the same as the one before.
I stopped using it and purchased a regular coffee maker and tried to use the Keurig to descale it and it still didnt work. I called Keurig to get assistance and they couldnt help and told me that my warranty had run out and if I wanted to purchase another from them they would give me 50% off of the new one with the price being quoted as $189. I told the service rep why would I want to purchase a 3rd one when 1 & 2 did the exact same thing.
I think that it is terrible to spend all of that money on another product when there is definitely something wrong with the product. I am unhappy with the outcome that they tried to offer me and I will never buy another Keurig again and I will tell all of my friends not to as well.
User's recommendation: Not to purchase a Keurig Essential
About
Keurig is a manufacturer of single-cup coffee-machines that make people able to brew a cup of fresh flavored coffee just in a minute, without doing such routine as measuring coffee, grinding beans, handling filters and cleaning up. The company uses its own patented brewing technology and offers a great selection of brewing systems for home, work and other situations. Its brewing machines can make coffee, tea, hot cocoa, iced beverages as well as specialties. Besides that, the company offers accessories and parts for its machines, gift-kits and coffee samples. On its site there is the possibility to choose coffee flavors for any taste from different brands, including Caf Escapes, Timothy's and Ghirardelli.

Keurig is ranked 435 out of 4054 in Appliances and Electronics category
USA, Worldwide
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