Keurig
Reviews and Complaints

Keurig K-cup Essential stopped working after 4 months. Called customer service and supplied all information for a refund (registration#, purchase information, etc.) Refund was not accepted.

Warranty is false advertising!!! Do

Ive replaced three machines in five years. Two were still under warranty when they conked out.

Replacement claims are very difficult to submit because it asks for pictures of the serial number and purchase receipts. After several attempts to get the claim form to accept pictures I surrendered.These cheaply made machines are actually throw away and replace products.

I have spent hours trying to reach someone. Then when I do complete lack of communication.

No one returns call. I was given a coffee maker as a christmas gift Dec 2024. The motor has stopped. Barely have used it.

I have emailed the receipt and everything they asked 4 different times and eveytime they deny it for warranty. Eveyrtime its a different reason.

Basically the person who gave it to me as a gift threw their money in the trash because the product doesn't work. I will never purchase one again!!!

I ended up hanging up because they wanted so much info and I just had a question about The Keurig single cup brewing system model B 60. Very hard to understand person and u just wanted to know why it keeps water in the machine after you use it. If I did not use it everyday then it has old water stored in it.

Their new sleek Keurig machine stopped working after less than four months. After spending over three hours on the phone with 3 different people that were going to resolve the issue, I received a denial.

This is a company thats trying to ride on its laurels, thinking that no other coffee maker has been built to handle pods. This is the worst and must really take pride in screwing their customers.

Keuring obviously has a common problem with their product. Many people have had the same issue that is well documented on the internet.

After you descale the Keurig, it will power off and not work again. I had the same issue with 2 other Keurigs.. (mini 4 cup) and called to have fixed. I purposely bought a higher quality Keurig at Costco thinking that I would have better luck.after a year and a half I experienced the same issue with it.I will never purchase another Keurig.

You have a problem that you are not willing to address. I will tell my friends and post on line the problems Ive had

A picture of the serial number and receipt won't get you warranty service, only 9 months old and less the 100 brews leading to a failure, kitchen counter brick!

Called to get a return/refund. The customer service number is a number for conference calls.

When I finally spoke to a person, her voice was almost not understandable. She said she would send me a link. It never came. Called back (I had to call 4 times to have the call go to customer service).

Again, no link.

Called again today, same stuff. I would rate them as 0 if I could.

This is the fourth Keurig. Ive bought in two years.

They appear to be engineered to fail, as they last approximately six months before the water pump fails. I will never spend another dime on a Keurig!

I descaled it once with Keurig product, citric acid. It never worked again.

It didn't last 6 months. Piece of...

We have bought 5 Keurigs over the last 7 years. This last one is our last straw.

I've called Keurig twice now to be told to get over it and buy a new one again. I will not. I have spent over $1000 on these stupid machines. I still have every one of them in my basement.

They refuse to look at them or return them. They have refused to stand behind their product.

I will never buy anything Keurig again. Don't.