Update by user Dec 05, 2014
As of today, December 4th, the charge dropped off of my account (so, "no charge"), Keurig canceled my first order, then shipped a replacement order to me Free Of charge for my inconvenience. I believe that it appears that they are having problems due to their new website, and will eventually "do the right thing".
Their resolution is satisfactory to me.
Original review posted by user Nov 22, 2014
As usual, I purchased my refill K-cups on line. I have no idea what has happened with this company since they re-vamped their web site and went with this 2.0 POS Brewer (which thankfully I was smart enough not to buy), but their Customer Service has gone completely in the Tank.
Over the past few years, I order, it ships in about 2 days or so, I receive it in about 5 days. I placed my order, checked back on line 3 days later (since I did not receive a ship notice with tracking), it still says "processing". I shoot customer service an e-mail requesting the status, and as can be expected, receive an "auto response" with an ID # and saying a Rep will get back to me ASAP. Two days later, still no response, and no update to my order.
I shoot another e-mail and tell them I am still waiting for an update, and letting them know how disappointed I am in their service. Well, here I am another 2 days later with no response, and still no update on my order. So, here I am 9 days after I place the order, it still says "processing", and no response after 3 attempts with them to find out what is going on.
OF COURSE you know they charged my card immediately, so looks like I am going for ma charge back on these clowns! VERY DISSAPOINING!
Reason of review: Poor customer service.
Monetary Loss: $93.
Preferred solution: Deliver product or service ordered.
I liked: Product.
I didn't like: Service.